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Inbound Call Center Representative

2 months ago

Des Plaines, United States Philips Full time
Job Title
Inbound Call Center Representative

Job Description

Patient Services Inbound Representative (Chicago, IL)

Let your enthusiasm for making a positive impact on people's lives shine in this essential role, where you will serve as the initial point of contact for numerous patients utilizing an ECG Solutions heart monitor.

Your role:
  • Provide patient-centered phone or chat support, answering questions and resolving concerns regarding services and monitors, such as technical support and device activation.
  • You will work within the Patient Services department, meeting performance metrics and ensuring a high standard of service in a collaborative setting.
  • Initial training will span 5 weeks, Monday to Friday from 9:00am to 5:30pm CST, under the guidance of an Educator in a structured environment.
  • Upon completion of training, you will transition to a 12-week ramp-up period, working Tuesday through Saturday from 12:00pm to 8:30pm CST or 1:00pm-9:30pm CST, with a holiday rotation.
You're the right fit if:
  • You have a High School Diploma or General Education Development (GED)
  • You've acquired 1+ years of experience in customer service and/or product support.
  • Your skills include proficiency with Microsoft Office applications, have good technical aptitude, and can operate on various technical platforms while giving patients complete attention.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
  • You excel as a communicator, demonstrate patience and empathy in support interactions. Experience in a call center or with Salesforce is a plus.
About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Read more about our employee benefits.


If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The hourly pay range for this position is $18.00 to $27.00, plus overtime eligible. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Chicago, IL.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.