Medical Call Center Representative
4 months ago
Full time Call Center / Customer Service Representative openings in the West Des Moines with a major healthcare company Starting ASAP
PAY RATE: $17.00
HOURS: 8 hr-shift between 7:30am 6pm, Monday through Friday. Potential OT.
- Role on-site for training. Must be fully vaccinated and must be able to provide proof of vaccination
Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
- Handled inbound / outbound calls
- Assist members and providers with PCP changes
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Required:
- High school diploma or GED
- Call center experience
- Use multiple programs at once
- Excel knowledge
Why Apply:
- Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
- GREAT Hours
- Competitive Pay Rate
Healthcare, call center, mail order medications, Insurance Verification, Medicare, Medicaid, Medical billing, EOB, Benefit, Patient Service, PBM, Enrollment, Provider Services, Pharmacy, prior authorization, reimbursement counselor, Medical customer service, inbound calls, outbound calls, answer phones, make calls, medical terminology, medical office, medical claims, healthcare claims, claims processing
-
Medical Call Center Representative
4 weeks ago
Des Moines, Iowa, United States A-Line Staffing Solutions Full timeJob Title: Medical Call Center RepresentativeWe are seeking a highly skilled and customer-focused Medical Call Center Representative to join our team at A-Line Staffing Solutions. As a Medical Call Center Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving...
-
Senior Call Center Representative
3 weeks ago
Des Moines, Iowa, United States Infosys Full timeJob Title: Senior Call Center RepresentativeAt Infosys McCamish, we are seeking a highly skilled and experienced Senior Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through accurate and courteous responses to telephone inquiries.Key...
-
Senior Call Center Representative
2 weeks ago
Des Moines, Iowa, United States Infosys Full timeJob Title: Senior Call Center RepresentativeAbout the Role:In this challenging and rewarding role, you will be responsible for delivering exceptional customer service to clients and agents. You will utilize multiple systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will work in a fast-paced...
-
Virtual Call Center Representative
5 days ago
Des Moines, Iowa, United States Dynata Full timeJob Title: Virtual Call Center RepresentativeJob Summary: We are seeking a part-time Virtual Call Center Representative to join our team. As a Virtual Call Center Representative, you will be responsible for conducting outbound surveys with respondents and accurately recording their answers.Responsibilities:Conduct outbound surveys with respondentsAccurately...
-
Senior Call Center Representative
1 month ago
Des Moines, Iowa, United States Infosys Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Senior Call Center Representative to join our team at Infosys McCamish. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, providing accurate and timely information, and resolving complex issues in a professional and...
-
Call Center Representative
4 weeks ago
Des Moines, United States Acro Full timeGeneral Duties & Qualifications Include the following at a minimum - Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset. Skills Required * Ability to communicate and record information accurately. * Ability to question others to determine specific needs. * Ability to deal with people...
-
Call Center Representative
4 weeks ago
Des Moines, United States Acro Service Corp Full timeGeneral Duties & QualificationsInclude the following at a minimum - Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset.Skills Required* Ability to communicate and record information accurately.* Ability to question others to determine specific needs.* Ability to deal with people patiently.*...
-
Call Center Representative
3 weeks ago
Des Moines, United States Acro Service Corp Full timeGeneral Duties & QualificationsInclude the following at a minimum - Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset.Skills Required* Ability to communicate and record information accurately.* Ability to question others to determine specific needs.* Ability to deal with people patiently.*...
-
Senior Call Center Representative
3 days ago
Des Moines, Iowa, United States Infosys Limited Digital Full timeJob SummaryWe are seeking a highly skilled Customer Service Process Specialist to join our team at Infosys Limited Digital. As a key member of our operations team, you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents, and third parties.Key ResponsibilitiesUtilize multiple department...
-
Senior Call Center Representative
2 weeks ago
Des Moines, Iowa, United States Infosys Limited Digital Full timeJob SummaryWe are seeking a highly skilled and experienced Process Specialist to join our team at Infosys McCamish Systems. As a Process Specialist, you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents, and third parties.Key ResponsibilitiesUtilize multiple department systems to provide...
-
Virtual Call Center Representative
1 month ago
Des Moines, Iowa, United States Dynata Full timeJob Title: Virtual Call Center AgentAt Dynata, we are seeking a talented Virtual Call Center Agent to join our team. As a Virtual Call Center Agent, you will be responsible for conducting outbound surveys with respondents and accurately recording their answers.Key Responsibilities:Conduct outbound surveys with respondents and record their answersWork...
-
Senior Call Center Representative
2 weeks ago
Des Moines, Iowa, United States Infosys Limited Digital Full timeJob SummaryWe are seeking a highly skilled and customer-focused Process Specialist to join our team at Infosys McCamish Systems. As a Process Specialist, you will be responsible for delivering exceptional customer service and providing accurate and courteous responses to telephone inquiries from contract owners, agents, and third parties.Key...
-
Senior Call Center Representative
1 week ago
Des Moines, Iowa, United States Infosys Limited Digital Full timeJob detailsCountry: USAState / Region / Province: IowaWork Location: Des Moines, IADomain: OperationsInterest Group: Infosys McCamishCompany: Infosys McCamishRequisition ID: 123446BRJob descriptionIn the role of Process Specialist, you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents, and...
-
Customer Service Representative
2 weeks ago
Des Moines, Iowa, United States Five Star Call Centers Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Five Star Call Centers. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers, resolving issues, and exceeding customer satisfaction expectations.Key...
-
Call Center Specialist
4 weeks ago
Des Moines, United States Acro Full timePosition Description * General Duties & Qualifications include the following at a minimum - Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset. Skills Required * Ability to communicate and record information accurately. * Ability to question others to determine specific needs. * Ability to...
-
Call Center Specialist
4 weeks ago
Des Moines, United States Acro Service Corp Full timePosition Description * General Duties & Qualifications include the following at a minimum - Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset. Skills Required * Ability to communicate and record information accurately. * Ability to question others to determine specific needs. * Ability to...
-
Medical Lab Technologist
1 month ago
Des Moines, United States Broadlawns Medical Center Full timeThe Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality...
-
Medical Lab Technician
2 months ago
Des Moines, United States Broadlawns Medical Center Full timeThe Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality...
-
Medical Customer Service Representative
1 month ago
Des Moines, Iowa, United States Takeda Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative at our Plasma Donation Center in West Des Moines, IA.Key ResponsibilitiesAnswer phone calls and greet donors, ensuring a positive experienceScreen new and repeat donors, taking and recording vital signs and finger...
-
Medical Customer Service Representative
3 weeks ago
Des Moines, Iowa, United States Biolife Plasma Services Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will be responsible for providing exceptional customer service to our donors, ensuring their safety and satisfaction throughout their donation...