Call Center Specialist

4 weeks ago


Des Moines, United States Acro Service Corp Full time

Position Description

* General Duties & Qualifications include the following at a minimum - Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset.

Skills Required

* Ability to communicate and record information accurately. * Ability to question others to determine specific needs. * Ability to deal with people patiently. * Ability to proofread and correct errors. * Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly. * Perform all duties as Customer Service Inbound I * Handle large accounts or more difficult issues. * Lead teach guide and/or motivate teams. First level problem resolution.

Skills Preferred

Minimum of 1 year experience in a high-volume in-bound call center environment.

Experience Required

* Ability to communicate and record information accurately. * Ability to question others to determine specific needs. * Ability to deal with people patiently. * Ability to proofread and correct errors. * Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly. * Perform all duties as Customer Service Inbound I * Handle large accounts or more difficult issues. * Lead teach guide and/or motivate teams. First level problem resolution.



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