Senior Call Center Representative

4 weeks ago


Des Moines, Iowa, United States Infosys Limited Digital Full time

Job details

  • Country: USA
  • State / Region / Province: Iowa
  • Work Location: Des Moines, IA
  • Domain: Operations
  • Interest Group: Infosys McCamish
  • Company: Infosys McCamish
  • Requisition ID: 123446BR

Job description

In the role of Process Specialist, you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents, and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, you'll be maintaining a positive and professional demeanor while meeting or exceeding quality and efficiency goals.

Responsibilities

  • Take initiative and ownership in every call and situation
  • Provide answers and solutions in a manner all parties can understand
  • Research information and handles return calls/other follow-up as needed
  • Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner
  • Navigate multiple computer systems/applications and utilizes search tools to find information
  • Adhere to call guidelines
  • Meet or exceeds department quality standards
  • Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel

About Us

Infosys McCamish Systems, located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed, and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients.

Qualifications

  • High School Diploma or GED Equivalent
  • 2 years of high-volume inbound call center experience

Preferred Qualifications

  • Analytical skills
  • Oral and written communication skills
  • Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
  • Ability and willingness to learn multiple financial concepts and systems
  • Flexibility in a fast-paced, team-oriented environment
  • Organizational and follow-through skills
  • Sensitivity to service and quality

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.



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