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Sales Coordinator

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Columbia, United States Supremex Full time

The Sales Coordinator (SC) is responsible for supporting the Folding Carton Division Sales team to create and maintain a trustworthy relationship with our valued clients by providing courteous, knowledgeable and timely responses to all customer inquiries. This includes following and enforcing the terms of the contract, processing transactions, and internally coordinating all customer orders and initiatives. Responsibilities: Develops and maintains a relationship with the client and an understanding of customer requirements and expectations Responds to all customer inquiries regarding delivery, specifications, order expediting, etc. and provides information in a timely manner Receives and accurately processes customer transactions such as orders, releases, or returns Communicates and implements all terms of sales contract and company policies (i.e. freight, minimum order, returns, etc.) Monitors orders through system, including regular order follow-up, to ensure timely delivery, and expedites as needed Collaborates harmoniously with internal manufacturing and support staff throughout the order fulfillment and problem resolution process for customers, including: color standards, ink draw down, proofing coordination, logistics, quality issues, credit collection and management, etc. Ensures ongoing customer satisfaction and resolves any complaints Responsible for keeping all contact and information systems up to date, accurate, and complete Coordinate with structural designer to deliver the new prototype Performs other related duties and participates in special projects as assigned Requirements: 3+ years coordination experience in a manufacturing environment. Printing, packaging, or paper converting an asset, but not required. Highly organized and detail oriented Must have excellent organizational skills for fast paced, constantly changing environment Excellent interpersonal skills to develop working relationships with internal staff and our customers Good business communication skills; Oral & written Takes a thoughtful approach to communicating the information to customers Ability to handle difficult customers with diplomacy and tact Intermediate computer skills required in MSOffice and familiarity with an ERP manufacturing system Ability to work independently, multi-task, follow-up, and meet tight timelines Effective time management skills and ability to adapt quickly to changing priorities Proven creative problem solving abilities Accuracy with managing data and attention to detail Able to perform business math (basic algebra, compute rate, ratio, etc.) Self motivated, enthusiastic, high energy, team player focused on the goals of the organization Pleasant telephone manner and professional appearance #J-18808-Ljbffr