Bilingual French-Customer Service Representative

4 weeks ago


Port Washington, United States Bernard Nickels & Associates Full time

1. This is a temporary remote position. Candidates who are selected should be prepared to travel to the PW office in the future when directed.

GENERAL FUNCTION

The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.

MAJOR DUTIES AND RESPONSIBILITIES

Answers incoming calls and processes orders.

Resolves customer complaints, troubleshoots issues to determine best path for resolution.

Correctly documents customer interactions and tracks call types.

Maintains support service levels

Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

Takes inbound phone calls for up-to 90% of assigned shift.

Performs all other duties as assigned.

BASIC QUALIFICATIONS

High school diploma

1+ year(s) of experience working in customer service, hospitality or call center environment

Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice

Strong verbal and written communication skills

Demonstrated listening and comprehension skills

A clear team player with strong interpersonal skills

Ability to maintain composure when dealing with difficult customer situations

Excellent time management skills must be able to prioritize tasks efficiently

Strong PC skills including MS Office; Word and Excel

Ability to navigate information systems and internet

PREFERRED QUALIFICATIONS

Higher education degree

Previous experience using SAP

Previous experience in the optical industry

Bilingual French



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