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Customer Service Representative

3 months ago

Washington, United States Kelly Services, Inc. Full time
Kelly® Professional & Industrial, we’re passionate about helping you find a job that works for you. We’re seeking full-time Remote Customer Service Representatives  (Local NY Candidates Only) for our client, one of our top clients, one of the largest eye-wear companies in the world located in Port Washington, NY

Pay Rates: $17.50 for English speaking and $20.00 for Bilingual French speaking.

Shift Schedule and Paid Training Schedule: 11:00am – 7:15pm & Training is (9am – 5pm) for 2 weeks
Temp to hire.

NOTE:  Must live within 2-hour of Port Washington, NY

*Immediate Consideration, Virtual Interviews are being held ASAP*

GENERAL FUNCTION
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of company’s products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.

MAJOR DUTIES AND RESPONSIBILITIES

 
  • Must live within 2 hours of Port Washington, NY
  • Answers incoming calls and processes orders.
  • Resolves customer complaints, troubleshoots issues to determine best path for resolution.
  • Correctly documents customer interactions and tracks call types.
  • Maintains support service levels and upholds Customer Service standards.
  • Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
  • Takes inbound phone calls for up-to 90% of assigned shift.
  • Performs all other duties as assigned.
BASIC QUALIFICATIONS
  • Must live within 2-hour of Port Washington, NY
  • High school diploma/GED
  • Minimum 1+ years’ experience in high-volume calls/ call center experience REQUIRED
  • Medical related background (medical billing, claims experience, in office experience in a medical setting) or Insurance experience is a plus
  • Answer high call volume of calls 80+ per day
  • Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
  • Strong verbal and written communication skills
  • Demonstrated listening and comprehension skills
  • A clear team player with strong interpersonal skills
  • Ability to maintain composure when dealing with difficult customer situations
  • Excellent time management skills – must be able to prioritize tasks efficiently
  • Strong PC skills including MS Office; Word and Excel
  • SAP experience a plus
  • Previous experience in the optical industry,
  • Ability to navigate information systems and internet
  • Strong English comprehension and a good command of grammar
  • Must be able to connect hardwire/ethernet, NO hotspots/WIFI
  • Equipment will be provided while on assignment (will be picked up by candidate at Port Washington office) no exceptions.
Important information:
Due to the high volume of responses anticipated, only qualified candidates will be contacted. This position is recruited for by a remote Kelly office, not your local Kelly branch. Please apply to this job posting to be considered for this position. If you have any questions, please contact the recruiter at lisa.monsivais@kellyservices.com.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.