Enrollment Services Associate

2 weeks ago

Hartford, United States CT State Community College Full time

Details: 2 Positions Posted: September 9, 2024 Level: Associate 2 Hours: Full-time, 40 hours per week Closing Date: The committee will begin review of applications immediately. Applications must be submitted by 5:00pm (EST) on Wednesday, October 9, 2024. Location: Charter Oak State College 185 Main Street New Britain, CT 06051 **This position is not remote** Position Summary: The Enrollment Services Associate uses positive and persuasive communication skills to interact with prospective students at various stages in the recruitment and enrollment process with the intent of enrolling students that match the Charter Oak State College profile; disseminates program and course information to prospective students, promotes the advantages of the College’s online course offerings and uses multi-channel communications including phone, text, email and chat to engage prospective students. Ability to be a self-starter, work independently and in a team environment, and manage multiple tasks efficiently and effectively is expected. Some evening hours required. Example of Job Duties: Respond to prospective student inquiries via email, phone and text delivering positive, informative messaging. Provides information and encouragement to prospective students and applicants regarding college programs and procedures including the admission process, the benefit of online learning and degree and certificate opportunities offered by the College. In conjunction with the Associate Director of Admissions, uses a CRM to drive a proactive communication plan to ensure continuous contact with prospects with the goal of converting to applicant. Uses other admissions technologies including but not limited to document imaging and student information systems to manage prospective student records. Works with Associate Director of Admissions and other Enrollment Services Associates to triage inbound leads and outbound communications. Provides support for Enrollment Services events and initiatives. Maintains current knowledge of professional issues. Participates in on-going training and cross-training opportunities to ensure timely, thorough and accurate processes. Minimum Qualifications: Associate degree along with two (2) years of professional experience or relevant experience. Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent oral and written communication skills along with strong information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.). Application Instructions: To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume. For more information or to apply via our website at www.ct.edu/hr/jobs #J-18808-Ljbffr

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