Enrollment Services Coordinator
2 months ago
Location
East Hartford, CT
Position Summary:
The primary objective of Goodwin University is to provide education to a diverse range of students within a vibrant environment that integrates education, business, and community involvement. Our forward-thinking academic programs equip students for successful careers while fostering a commitment to lifelong learning and civic engagement.
Role Summary:
This role is responsible for delivering services within the Admissions Reservation Center (ARC) and requires working scheduled shifts.
Key Responsibilities:
- Respond to incoming inquiries from prospective students; gather and enter their information; and direct them to the appropriate Admissions personnel.
- Reach out to individuals who have requested information about the College via email or mail.
- Follow up with potential students prior to their scheduled appointments.
- Contact individuals who missed their appointments to reschedule.
- Confirm attendance with all incoming students set to begin their studies.
- Conduct reminder campaigns for registration through phone calls and on-campus interactions.
- Achieve performance and service goals in a high-energy call center setting.
- Occasionally manage a multi-line reception area.
- Provide assistance to the Admissions front desk as needed.
- Ensure all tasks are performed safely and in accordance with safety protocols.
- Perform related duties as required or directed.
- Engage in ongoing professional development and training; stay updated with industry trends.
- Support other departmental staff to foster teamwork.
- Demonstrated commitment to promoting diversity, equity, and inclusion within the university community.
- Exceptional customer service abilities.
- Strong verbal and written communication skills.
- Able to thrive in a fast-paced team environment.
- Experience in retail or hospitality is preferred.
- Bilingual candidates (English/Spanish) are preferred.
- Associate's Degree is preferred.
- Work shift schedules may vary.
- Ability to perform various physical activities including standing, walking, and using hands.
- Ability to lift up to 10 pounds.
- Close vision required for tasks.
- Annual salary of $36,000.
- Medical, Dental, and Vision Insurance.
- Pet Insurance.
- 401k with employer matching.
- Life insurance for employees and dependents.
- Generous tuition benefits for employees and their families.
- Paid Time Off (PTO) program.
- Flexible work schedules and remote work opportunities.
(This job description serves as a guideline for personnel actions and is subject to change based on the needs of the employer and job requirements.)
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