Call Center Representative

2 months ago


Wakefield, United States South County Hospital Full time

On-call Representatives are responsible to answer all calls received in a courteous and professional manner and see all calls through to resolution, collaborating with other staff as needed, to ensure that patients, providers, and/or staff, have the information and assistance they need and maintain SCH's positive reputation. This may include scheduling appointments, tasking appropriate staff using the EHR, and enrolling and guiding callers through troubleshooting, navigating the patient portals. Representatives will de-escalate situations involving dissatisfied patients, helping and supporting as needed. Representatives will gather and verify all required, confidential health and financial information from patients as needed while using various computer software products.

Minimum Qualifications:

Upbeat, positive person who enjoys helping others with superb customer service, teamwork, and conflict resolution skills; basic knowledge of EHR programs, medical terminology; efficient time management skills and ability to multi-task; excellent writing, oral, and interpersonal communication skills; comfortable working in fast-paced environment; strong communication and active listening skills; exceptional organizational, planning, coordinating and collaborating skills; strong understanding and comfort level with computer system. High school graduate or equivalent required. Multi-lingual a plus.



  • Wakefield, United States YMCA of Greater Providence Full time

    DescriptionPosition summary: Provide membership information and service, promote and sell programs and memberships, participate in administrative support functions, while working in a fast-paced environment. This position is 15 to 20 hours weekly. Essential Duties & Responsibilities: Include the following. Other duties may be assigned Provide information...


  • Wakefield, Massachusetts, United States C-4 Analytics Full time

    Job DescriptionBusiness Development RepresentativeC-4 Analytics is a fast-growing, private, full-service digital marketing company that excels at helping automotive dealerships increase sales, increase market share, and lower cost per acquisition. Our company is committed to developing innovative solutions for every dealer in every market, and to providing...


  • Wakefield, United States 128 Plumbing, Heating, Cooling & Electric Full time

    Customer Service Representative Available Full-Time Hours Sunday - Thursday About Us: For 30 years, we’ve been providing the highest quality, efficiency and reliability when it comes to serving customers for plumbing, HVAC, and electrical home services. We take pride in having an incredible customer experience team and customer base. The highest level...


  • Wakefield, Massachusetts, United States C-4 Analytics Full time

    Job DescriptionJob Summary:C-4 Analytics is a fast-growing, private, full-service digital marketing company that excels at helping automotive dealerships increase sales, increase market share, and lower cost per acquisition. We are currently hiring for a Business Development Representative as we look to expand our team and support our growing roster of local...


  • Wakefield, United States South County Hospital Full time

    Job SummarySouth County Hospital is seeking a highly motivated and detail-oriented individual to join our team as a Telecommunications Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, families, and healthcare providers.Key Responsibilities:Process all incoming and...


  • Wakefield, United States VCA Animal Hospitals Full time

    **Veterinary Client Service Representative** VCA Wakefield Animal Hospital located just 20 minutes north of Boston and 20 minutes south of New Hampshire is seeking a client service professional to join our fast-growing AAHA-accredited, 12-doctor general and exotics practice. Our new facility is designed with separate entrances, lobbies, exam rooms, and...


  • Wakefield, United States Institute of Inspection , Cleaning and Restoration Certification Full time

    Benefits: Competitive salary Paid time off PuroClean of Wakefield, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, and other conditions resulting in property damage. We serve Middlesex and Essex counties and provide exceptional property damage remediation...


  • Wakefield, Massachusetts, United States ActionLink Full time

    Job DescriptionOverviewActionLink is seeking a highly motivated and enthusiastic Coffee Sales Representative to join our team. As a Nespresso Brand Ambassador, you will be responsible for delivering exceptional customer experiences and driving sales of our premium line of espresso and coffee machines.Key ResponsibilitiesProvide customers with a comprehensive...


  • Wakefield, United States Arnold Lumber Company Full time

    Job OverviewLevel Entry Level Location Wakefield, RI Employment Type Full-Time Shift Daytime Position SummaryCounter Sales Role Arnold Lumber Company is a comprehensive lumberyard providing a wide range of building materials, masonry supplies, cabinetry, and a Kitchen & Bath Design Center Showroom with multiple locations. We are looking for individuals who...


  • Wakefield, United States Amerivet Services LLC Full time

    Customer Service Representative Description: Our CSRs are one of the most valuable staff members at South & Washington County Veterinary Hospital located in Wakefield, Rhode Island. Minutes from the beach and other local favorites, our hospitals remain a prime location to work and build positive relationships. •CSR's pay close attention to detail of our...


  • Wakefield, United States Butler Hospital Full time

    Outpatient Services Representative South County: Covers front desk reception, registration, scheduling in our South County Office. Non-union: Full Time Reports to: Outpatient Operations Coordinator Supervises: n/a Other relationships: patients, external customers, Clinical director, physicians, clinicians, outpatient intake office staff, outpatient managed...


  • Wakefield, Massachusetts, United States Thundermist Health Center Full time

    Job Title: Patient Services CoordinatorKey Responsibilities:Accurately document messages and arrange patient appointmentsRegister patients and manage billing transactionsHandle incoming phone inquiriesEngage with patients, insurance providers, sales agents, and community organizationsWork collaboratively with healthcare professionals, support teams, and...


  • Wakefield, Massachusetts, United States Blue Square Marketing Ltd Full time

    Applicant PortalJob Details: Retail Customer Experience SpecialistLocation: United KingdomRole Benefits: Performance Related BonusJob DescriptionIf you are passionate about delivering exceptional customer experiences, we have a fantastic opportunity for you to advance your career with a prominent brand.At Blue Square Marketing Ltd, we are a retail marketing...


  • Wakefield, Massachusetts, United States World Travel Holdings Full time

    About the RoleWe are seeking a highly motivated and target-driven individual to join our team as a Cruise Sales Consultant. As a key member of our sales team, you will be responsible for selling cruise holidays to customers, providing exceptional customer service, and meeting sales targets.Key ResponsibilitiesSell cruise holidays to customers over the phone...

  • Universal Banker

    2 days ago


    Wakefield, United States Berkshire Bank Full time

    Job SummaryBerkshire Bank is seeking a highly motivated and customer-focused Universal Banker to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.Key ResponsibilitiesCustomer ServiceProvide personalized service to customers, addressing...


  • Wakefield, United States Care New England Full time

    Outpatient Services Representative: Responsible for managing front desk operations, including patient registration and appointment scheduling in a healthcare setting.Position Type: Full-TimeReports To: Outpatient Operations CoordinatorSupervisory Responsibilities: NoneKey Relationships: This role involves interaction with patients and various external...


  • Wakefield, United States South County Hospital Full time

    Position Overview:As a vital member of our healthcare team, the On-call Representatives play a crucial role in managing incoming calls with professionalism and courtesy. Your primary responsibility will be to assist patients, providers, and staff by ensuring that all inquiries are addressed effectively and efficiently. Key Responsibilities: - Respond to all...


  • Wakefield, United States South County Hospital Full time

    Job Summary:South County Hospital is seeking a highly motivated and detail-oriented individual to join our team as a Telecommunications Representative. In this role, you will be responsible for processing all incoming and outgoing telephone calls in a timely manner, while ensuring that all equipment in the telecommunications area is in working order.Key...

  • Adult and Pediatric

    3 months ago


    Wakefield, United States Thundermist Health Center Full time

    Job DescriptionJob DescriptionJob Title: Registered Nurse-Adult and PediatricReports to: Site Nursing ManagementDepartment: SC Medical FLSA Status: Non-ExemptJob Grade: 9cVersion Date: May 2023 General Responsibilities:We provide culturally competent care to patients from birth through late adulthood, utilizing a multidisciplinary team approach. As a...


  • Wakefield, United States Smithfield Foods Full time

    If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We're an $18 billion U.S. food company with more than 54,000 employees worldwide. We're looking for motivated people who want to join our team and grow lasting and meaningful...