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Cruise Sales Representative
2 months ago
About the Role
We are seeking a highly motivated and target-driven individual to join our team as a Cruise Sales Consultant. As a key member of our sales team, you will be responsible for selling cruise holidays to customers, providing exceptional customer service, and meeting sales targets.
Key Responsibilities
- Sell cruise holidays to customers over the phone and online chat, including tailor-making to fit their specific requirements.
- Convert incoming calls and online chats into bookings to meet personal and team targets.
- Follow up leads, act on customer buying signals, and maximize sales leads.
- Deliver on agreed customer and sales targets (KPIs).
- Follow company processes to ensure all bookings are completed accurately.
- Provide remarkable customer service by building rapport, understanding customer needs, and using personal experience to encourage customer loyalty and retention.
Requirements
- Passionate about selling cruises.
- Previous cruise sales experience in a retail or cruise travel agent or tour operator preferred.
- Experience using cruise line systems preferred.
- Previous homeworking experience.
- Proven experience of hitting and exceeding sales targets.
- Experience cruising, working on cruise lines, or previous travel experience - first-hand travel/destination knowledge is beneficial.
- Ability to thrive in a fast-paced working environment.
- Excellent customer service skills.
- Ability to take ownership of personal development to build on product knowledge.
What We Offer
- Salary: £23,871 basic plus lucrative uncapped bonus scheme (realistic OTE £40,000 - £50,000 p.a.).
- 22 days annual leave plus 8 bank holidays.
- Option of hybrid, office, or homeworking.
- Contributory company pension scheme.
- Company-paid parking permit.
- Discounts on cruises and holidays for you and your family.
- Annual uncapped concession towards your own cruise holiday.
- Discounted travel insurance.
- Paid leave day for volunteer charity work or to participate in a fundraising event.
- Annual attendance bonus.
- Access to an employee discount platform offering savings on everyday purchases.
- Enhanced maternity package.
- Enhanced paternity pay.
- Refer a friend bonus.
- Paid day off work on your birthday.
- Training contributions.
