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Customer Service Representative
2 months ago
South County Hospital is seeking a highly motivated and detail-oriented individual to join our team as a Telecommunications Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, families, and healthcare providers.
Key Responsibilities:- Process all incoming and outgoing telephone calls in a timely and efficient manner.
- Communicate clearly and effectively with callers, ensuring that their needs are met and their concerns are addressed.
- Record information accurately and in a timely manner, utilizing our electronic medical records system.
- Assist callers with urgent and routine requests, directing them to the appropriate personnel or resources as needed.
- Understand and dispatch emergency situations to the proper personnel, ensuring timely and effective response.
- Maintain the integrity and functionality of all telecommunications equipment in the designated area.
- Coordinate paperwork and documentation with funeral homes and patient areas as required.
- Provide exceptional customer service, responding to inquiries and resolving issues in a professional and courteous manner.
- High School Graduate or equivalent, with some college preferred.
- Basic computer skills, including proficiency in electronic medical records systems.
- Strong commitment to delivering customer-focused quality care.
- Ability to communicate effectively using interpersonal and organizational skills.
- Ability to multitask, organize, prioritize, and accomplish projects and tasks.
