Customer Service Administration

6 days ago

Parma, United States Synectics Full time

Job Description:

  • Support the actions of Commercial Operations by ensuring the adequate management of the formal processes (reports, information maintenance, process training), and professional communication (friendly, fluid and precise).
  • Administrative support to the team through comprehensive knowledge of organizational policies, practices and procedures, and assemble, prepares and distributes a variety of information.
  • Input customer information paying special attention to the specific agreements of customers.
  • Handle the needs of the teams (new hire onboarding etc.) and manage projects and special requests on top of daily responsibilities.
  • Establish and maintain a good climate of collaboration with internal and external customers to detect and solve problems.
  • Transmit the relevant information on time to colleagues from other departments like Logistics and F&A.
  • Coordinate communication to internal stakeholders and M&S to deliver appropriate support.
  • Support the internal CUS teams in their order entry
  • Filing of the documents to be archived.
  • Create and maintain spreadsheets and databases, generate reports and documents
Qualifications :
  • High School Diploma or equivalent
  • 2-4 years of administrative experience
  • 1-2 in accounts payable/accounting or a similar role preferred
  • Highly proficient in MS Office Suites software, including Outlook, PowerPoint, Excel
  • Flexible and open to learning new technologies to improve efficiency.
  • Excellent verbal and written communication skills and the ability to work under minimal supervision, as well as in a team environment.
  • Multi-task oriented and able to manage tight deadlines, have excellent organizational skills and attention to detail
  • Excellent interpersonal skills to efficiently assist internal / external customers.
  • Self-starter, able to thrive in a fast-paced environment and to coordinate and prioritize diverse activities to meet critical deadlines.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.

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