Customer Service Manager

5 days ago

Parma, United States Integrated Power Services Full time $90,000 - $115,000
IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a senior leader at IPS, you’ll be able to shape strategic initiatives, inspire teams, and influence the future of our organization.

We are looking for servant leaders who have a action-oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy. At IPS, you’ll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you’re ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success Responsibilities & Expectations: 
  • As a Customer Service Manager for IPS, you will serve as the primary contact for our customers for their entire motor repair experience—from quote through delivery of the motor.  
  • Lead high performance customer management team that reports to Area General Manager.
  • Communicate with customers in all aspects.
  • Fully understand scope and supply of electric motor repair.
  • Responsible for monitoring customer commitments and communicating with operations to ensure orders are handled and executed to the customer’s specifications.
  • Manage all orders by working with vendors, suppliers, and internal supply chain to accurately project proper due dates
  • Provide financial projects on performance to general manager, accounting, and staff on revenue, EBITDA, job margins, labor costs, supply costs, etc.
  • Provide organization for timely and cost-effective completion of all customer service-related paperwork of incoming orders through involving.  
  • Act as a technical resource to address and resolve inquires or problems.
  • Help mediate critical issues with customers. 
  • Build high performance team that acts as customer face to operations.
  • Provide feedback to senior management and sales on any/any relevant issues
  • Supports the outside sales organization and OEM partners with inquires, quotes, vendor management, customer expectations for total satisfaction and ownership of clients.  
  • Responsible for order taking, processing, investigation and resolution of customer complaints and coordination of customer service objectives with shop operations. 
  • Manages team that reviews technical requirements of incoming purchase orders and creates work plans and other internal documents. 
  • Prepares internal material requisition for purchase of materials and services related to order completion. 
  • Manage special price quotations and bids from sales team. Work closely with customers to ensure satisfaction. 
  • Price Field Service jobs on a time and materials basis.
  • Evaluate, assess, and train team on all required functions in order to ensure maximum performance.
Qualifications and Competencies: 
  • 3 or more years of customer service experience in an industrial environment or equivalent education preferred.
  • Sharp analytical thinking and reasoning abilities. 
  • Ability to analyze and interpret data and take appropriate action.
  • Must be detail-oriented with sound problem-solving skills.
  • Ability to prioritize and maintain a high degree of organization. 
  • Excellent time management.
  • Ability to communicate technical data in a clear and concise manner. 
  • Excellent communication skills, both written and verbal.
  • Experience in motor repair or related industry.
  • Experience interpreting and understanding profit and loss statements.
  • Proficient with Microsoft Office (Excel, Word, PowerPoint. Microsoft project a plus).
  • Flexible hours and some weekend work.

You’ll thrive at IPS if you…
  • Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
  • Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
  • Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
  • Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
  • Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
  • Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  
  • Paid Time Off. (PTO)
  • 401k Employer Match.
  • Bonus Incentives.
  • Tuition Reimbursement Program.
  • Medical, Dental and Vision plans.
  • Employee Assistance Program (EAP). 
  • And more
 IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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