Customer Service Representative

3 days ago


Parma Heights, Ohio, United States Hertz Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team as a Mobility Specialist. This individual will be responsible for delivering exceptional customer service, ensuring seamless rental car experiences for Lyft and Uber drivers.

Job Description

As a Mobility Specialist, you will:

  • Facilitate optimal operational efficacies to provide customers with the best rental car experience
  • Assist with creating rental car reservations, processing rentals, and providing clean and safe vehicles to customers
  • Respond to various post-rental inquiries related to the rental and billing process
  • Work in a fast-paced environment, providing helpful customer service that enhances the customer's rental experience
  • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions, and more
  • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures
  • Maximize revenue opportunities by actively soliciting business after customer inquiry and overcoming customer objections
Key Responsibilities
  • Prepare vehicles for customer pick-up, including checking for damage, cleaning the interior and exterior, filling gasoline tanks, and checking fluid levels
  • Manage multiple tasks in a fast-paced environment
  • Demonstrate professionalism, enthusiasm, and outstanding communication skills
Requirements
  • Previous customer service experience
  • Strong time management and organizational skills
  • Computer literacy and attention to detail
  • A valid driver's license with an acceptable driving record
Skills and Qualifications
  • Excellent written and oral communication skills
  • Ability to work in a fast-paced environment
  • Demonstrated professionalism and interpersonal skills
  • High level of ownership, accountability, and initiative
  • Proven experience working well within a team
  • Ability to work flexible shifts, including weekends and holidays, and overtime as required
About Us

Hertz is committed to providing exceptional customer service and a seamless rental car experience. We offer competitive salaries and a dynamic work environment.

Compensation and Benefits

The estimated salary for this role is $15.00 per hour. As a Mobility Specialist, you will also receive benefits and opportunities for growth and development.



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