Customer Service Representative
4 days ago
We are seeking a highly skilled Customer Service Representative to join our team as a Mobility Specialist. This individual will be responsible for delivering exceptional customer service, ensuring seamless rental car experiences for Lyft and Uber drivers.
Job DescriptionAs a Mobility Specialist, you will:
- Facilitate optimal operational efficacies to provide customers with the best rental car experience
- Assist with creating rental car reservations, processing rentals, and providing clean and safe vehicles to customers
- Respond to various post-rental inquiries related to the rental and billing process
- Work in a fast-paced environment, providing helpful customer service that enhances the customer's rental experience
- Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions, and more
- Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures
- Maximize revenue opportunities by actively soliciting business after customer inquiry and overcoming customer objections
- Prepare vehicles for customer pick-up, including checking for damage, cleaning the interior and exterior, filling gasoline tanks, and checking fluid levels
- Manage multiple tasks in a fast-paced environment
- Demonstrate professionalism, enthusiasm, and outstanding communication skills
- Previous customer service experience
- Strong time management and organizational skills
- Computer literacy and attention to detail
- A valid driver's license with an acceptable driving record
- Excellent written and oral communication skills
- Ability to work in a fast-paced environment
- Demonstrated professionalism and interpersonal skills
- High level of ownership, accountability, and initiative
- Proven experience working well within a team
- Ability to work flexible shifts, including weekends and holidays, and overtime as required
Hertz is committed to providing exceptional customer service and a seamless rental car experience. We offer competitive salaries and a dynamic work environment.
Compensation and BenefitsThe estimated salary for this role is $15.00 per hour. As a Mobility Specialist, you will also receive benefits and opportunities for growth and development.
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