Customer Success Manager

1 month ago

Pompano Beach, United States Answering Service Care Full time
Join Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.

At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we lead the charge in redefining service delivery.

Our Mission: To forge seamless connections between businesses and their clientele through tailored communication solutions, nurturing lasting relationships, and consistently surpassing expectations. Does a passion for customer service drive you? We're eager to connect with you

Location: In-office Position at ASC's Margate, FL Headquarters

Customer Success Manager Role:

Answering Service Care is seeking a skilled and experienced Account Manager to join our team and take the lead in client relationship ownership. This manager will be responsible for the day-to-day engagement of new and existing clients, focusing on proactive relationship-building objectives targeting client satisfaction and growth.

Key Responsibilities:

  • Nurture and maintain client relationships in the Legal Industry, ensuring their needs are met and expectations are surpassed.
  • Direct ownership of client accounts, with consistent proactive communication and updates, along with reactive client support as needed.
  • Target KPI's in CSAT Client Satisfaction, NPS, and overall client growth of the Legal Industry
  • Work closely and collaborate with the Operations Manager to guarantee client satisfaction and calibrate on resolving any concerns or issues.
  • Engage in strategic planning sessions to enhance our service offerings and elevate client experiences.
Qualifications:
  • Minimum of 5 years of experience in customer service, with a minimum of 2 years of experience in client relationship management.
  • Bachelor's Degree in Business Management or related field.
  • Excellent communication skills, with the ability to effectively manage relationships.
  • Thrive in a fast-paced environment and tackle opportunities with strong problem-solving and decision-making skills.
  • Ability to work independently, organize, and manage multiple tasks and priorities.
  • Proficiency in Windows applications, Web applications, MS Office, Google Docs, and other modern business applications.
  • Dependability and flexibility are key. Must maintain a stellar attendance record, always punctual, dependable, and flexible.
  • Approachable, engaging, and always ready to greet challenges with a smile. You genuinely care about people and are sensitive to diverse and challenging scenarios.
Ready to embark on this rewarding journey? Apply now and become an essential part of our Customer Success Team

Open shifts: Full Time

Compensation:
  • Starting at $45k annually
Benefit Highlights:
  • Weekly Pay
  • Paid Training
  • Health/Dental/Vision & Term Life
  • PTO (Start earning on day one)
  • Employee Assistance Program (Free Training & Development Courses)
  • Childcare Reimbursement up to $375 a month
  • Gym membership reimbursement
  • Company sponsored snacks
  • Reward and Recognition platform

Are you ready to join a company that values your talent and hard work? Apply now, and let's start this journey together

  • Senior Customer Success Manager

    1 month ago

    Pompano Beach, Florida, United States ITrade STEM Full time

    Job Title: Senior Customer Success ManagerITrade STEM is seeking a highly skilled Senior Customer Success Manager to join our team. This role is responsible for ensuring customer success and satisfaction by managing customer onboarding, support, and implementation processes.Key Responsibilities:Manage customer onboarding and implementation processes to...

  • Customer Success Account Specialist

    4 days ago

    Pompano Beach, United States Answering Service Care Full time

    Join Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation. At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we...

  • Customer Success Manager

    4 weeks ago

    Virginia Beach, Virginia, United States Hispanic Technology Executive Council Full time

    Customer Success ManagerAt Hispanic Technology Executive Council, we are seeking a highly motivated and customer-centric individual to join our Customer Success Team as a Customer Success Manager. This role will be responsible for cultivating trust and building relationships with business customers, helping them identify, document, measure, and achieve their...

  • Customer Success Manager

    2 days ago

    West Palm Beach, United States Seacoast Uniforms Full time

    Seacoast Uniforms is a vibrant, strong, successful company. Our Team is extraordinary by any standard and we are looking for a special candidate who will appreciate and enhance our eclectic culture, reach for excellence, and embrace progressive change.We are a full-service apparel and uniform distributor renowned for in-house decoration services including...

  • Customer Success Manager

    2 days ago

    West Palm Beach, United States Seacoast Uniforms Full time

    Seacoast Uniforms is a vibrant, strong, successful company. Our Team is extraordinary by any standard and we are looking for a special candidate who will appreciate and enhance our eclectic culture, reach for excellence, and embrace progressive change.We are a full-service apparel and uniform distributor renowned for in-house decoration services including...

  • Enterprise Customer Success Manager

    4 weeks ago

    Deerfield Beach, Florida, United States Meridian IT Inc. Full time

    Job DescriptionMeridian IT Inc. is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for managing and overseeing complex IT environments, ensuring optimal performance of IT systems and client satisfaction.Key ResponsibilitiesDefine Program Governance Structure:...

  • Customer Service Manager

    5 days ago

    Pompano Beach, United States Spring Footwear Corporation Full time

    Since 1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style. Product innovation, quality, value and flexibility are the cornerstones that contribute to our success. This all leads to our mission: "To develop successful partnerships by creating and delivering the best quality,...

  • Customer Success Manager

    5 months ago

    West Palm Beach, United States Homeland Language Services Full time

    We are looking for a Customer Success Manager!Role Overview: The Customer Success Manager will play a pivotal role in identifying key customers, analyzing their needs, and maximizing revenue and profitability. Responsibilities include managing key accounts, fostering long-term client relationships, suggesting solutions, encouraging product upgrades,...

  • Founding Customer Success Manager

    4 weeks ago

    Long Beach, United States Flow Engineering Full time

    You will be joining us as our first Customer Success Manager based in LA or San Francisco. This is a unique opportunity to be a true strategic partner to some of the most innovative hardware companies in the world. When we return to the Moon, or make it to Mars-Flow will have been a small, but critical part of these journeys. In this role you will get to...

  • Founding Customer Success Manager

    2 months ago

    Long Beach, United States Flow Engineering Full time

    You will be joining us as our first Customer Success Manager based in LA or San Francisco. This is a unique opportunity to be a true strategic partner to some of the most innovative hardware companies in the world. When we return to the Moon, or make it to Mars-Flow will have been a small, but critical part of these journeys. In this role you will get to...

  • Customer Success Manager

    4 weeks ago

    West Palm Beach, Florida, United States Karl Storz Endoscopy-America Full time

    Key Responsibilities:As an OR1 Customer Success Manager, you will be responsible for ensuring the success of our customers in the West Palm Beach/Jupiter, FL area. This includes traveling up to 80% of the time, including evenings, early mornings, and weekends as needed. You will be the driving force behind our customers' success, working closely with our...

  • Customer Experience Manager

    2 weeks ago

    Pompano Beach, United States The Shade Store Full time

    Position: Customer Experience Manager Location: Pompano Beach, FL ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from...

  • Customer Success Manager

    2 weeks ago

    North Miami Beach, United States Tabit - Restaurant Technologies Full time

    Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level. We pride ourselves in delighting our clients and providing results that surpass...

  • Customer Success Manager

    6 days ago

    North Miami Beach, United States Tabit - Restaurant Technologies Full time

    Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level. We pride ourselves in delighting our clients and providing results that surpass...

  • OR1 Customer Success Manager

    2 months ago

    West Palm Beach, United States Karl Storz Endoscopy-America Full time

    The role will reside in the West Palm Beach / Jupiter, FL areas Travel: Up to 80%. including evenings, early mornings, and weekends as needed Why Youll Love This Role: As an OR 1 Customer Success Manager, you will be the driving force behind the suc Manager, Surgical Tech, Customer Experience, Technical, Technology, Project Management, Retail

  • Customer Success Account Manager

    1 month ago

    Deerfield Beach, Florida, United States Richards Agency Full time

    Unlock Your Potential with Richards AgencyAre you a results-driven professional looking for a challenging and rewarding career opportunity? Do you have a passion for helping others and a desire to succeed in a dynamic and fast-paced environment?We are seeking a highly motivated and skilled Customer Success Account Manager to join our team at Richards Agency....

  • Customer Success Specialist

    1 month ago

    Redondo Beach, California, United States Andasol Management, Inc. Full time

    Job Title: Customer Success SpecialistAt Andasol Management, Inc., we are seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a key member of our sales and customer success team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their satisfaction and success with...

  • Customer Success Partner

    3 months ago

    Delray Beach, United States Blue Yonder Full time

    Key Responsibilities Drive customer success strategies into their customers so achieving adoption and expertise within JDA solutions. Serve as primary point of contact for any non-commercial relations and general escalation management. Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization). Understand customers’ industry...

  • Customer Success Specialist

    1 month ago

    Palm Beach Gardens, Florida, United States Copeland Full time

    About UsCopeland is a global leader in climate technologies, engineered for sustainability. We create innovative solutions for residential, commercial, and industrial spaces through HVACR technologies and cold chain expertise. Our mission is to reduce carbon emissions and improve energy efficiency worldwide.Job DescriptionThis role as a Customer Success...

  • Manager, Customer Service and Purchasing

    4 days ago

    Pompano Beach, United States Medical Device Manufacturing Co Full time

    Job DescriptionJob DescriptionThe Manager of Customer Service and Purchasing provides direct management of professional personnel in the Customer Service and Purchasing departments. Initiates the planning, executing, controlling, and closing the work of projects to achieve specific objectives. Submits plans then allocates resources to meet objectives of the...