Customer Success Manager
2 weeks ago
At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we lead the charge in redefining service delivery.
Our Mission: To forge seamless connections between businesses and their clientele through tailored communication solutions, nurturing lasting relationships, and consistently surpassing expectations. Does a passion for customer service drive you? We're eager to connect with you
Location: In-office Position at ASC's Margate, FL Headquarters
Customer Success Manager Role:
Answering Service Care is seeking a skilled and experienced Account Manager to join our team and take the lead in client relationship ownership. This manager will be responsible for the day-to-day engagement of new and existing clients, focusing on proactive relationship-building objectives targeting client satisfaction and growth.
Key Responsibilities:
- Nurture and maintain client relationships in the Legal Industry, ensuring their needs are met and expectations are surpassed.
- Direct ownership of client accounts, with consistent proactive communication and updates, along with reactive client support as needed.
- Target KPI's in CSAT Client Satisfaction, NPS, and overall client growth of the Legal Industry
- Work closely and collaborate with the Operations Manager to guarantee client satisfaction and calibrate on resolving any concerns or issues.
- Engage in strategic planning sessions to enhance our service offerings and elevate client experiences.
- Minimum of 5 years of experience in customer service, with a minimum of 2 years of experience in client relationship management.
- Bachelor's Degree in Business Management or related field.
- Excellent communication skills, with the ability to effectively manage relationships.
- Thrive in a fast-paced environment and tackle opportunities with strong problem-solving and decision-making skills.
- Ability to work independently, organize, and manage multiple tasks and priorities.
- Proficiency in Windows applications, Web applications, MS Office, Google Docs, and other modern business applications.
- Dependability and flexibility are key. Must maintain a stellar attendance record, always punctual, dependable, and flexible.
- Approachable, engaging, and always ready to greet challenges with a smile. You genuinely care about people and are sensitive to diverse and challenging scenarios.
Open shifts: Full Time
Compensation:
- Starting at $45k annually
- Weekly Pay
- Paid Training
- Health/Dental/Vision & Term Life
- PTO (Start earning on day one)
- Employee Assistance Program (Free Training & Development Courses)
- Childcare Reimbursement up to $375 a month
- Gym membership reimbursement
- Company sponsored snacks
- Reward and Recognition platform
Are you ready to join a company that values your talent and hard work? Apply now, and let's start this journey together
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