Founding Customer Success Manager

2 months ago

Long Beach, United States Flow Engineering Full time

You will be joining us as our first Customer Success Manager based in LA or San Francisco. This is a unique opportunity to be a true strategic partner to some of the most innovative hardware companies in the world. When we return to the Moon, or make it to Mars-Flow will have been a small, but critical part of these journeys. In this role you will get to learn about how these systems are designed and contribute to their success.

About Flow

Flow's mission is to enable the next generation of hardware teams to bring products to market dramatically faster. Flow is "Github for hardware": we're building a core design & test collaboration platform that allows companies to bring agile design practices to design and iterate their products 100x faster than they can today.

We work with some of the fastest-moving hardware teams in space travel, transportation, energy and aviation. Today, 80% of the world's orbital payload mass into space is launched by companies using Flow.

We have raised $8.5M in seed funding from EQT Ventures, BackedVC, and angel investors including leadership from Figma, Unity, SAP, and Microsoft.

What you will be doing:

  • Act as a true strategic partner to our customers. This means combining your product expertise with a deep understanding of their goals as well as industry trends. Expect to be spending a lot of face time with our customers
  • Take responsibility for growing product usage and adoption across our customer base, leading to successful customers who retain and grow their footprint with Flow.
  • Be the voice of the customer internally, sharing feedback with our Engineering team and identifying value-add opportunities within the product.
  • Develop a deep understanding of how our customers use the product and amplify successful use cases across our customer base.
  • Represent Flow within the industry, including regularly attending industry events and meet-ups.
We'd love to hear from you if:
  • You have 4+ years of experience as a Customer Success Manager, managing a small but strategic book of business (5-10 customers, min total value of $500k-$1M)
  • You have a track record of meeting and exceeding Net Revenue Retention and Expansion targets.
  • You are comfortable operating in a highly technical environment and can quickly get up to speed in a new industry. You will be engaging with Engineers on a daily basis.
  • You have solid experience building deep, productive partnerships across end users, technical stakeholders, and C-level executives.
  • You are deeply interested in the problems that our customers are facing and motivated by helping them achieve their mission using Flow.
  • You have experience of working in a start-up environment, including building out customer success processes and practices from scratch.
  • You thrive in a fast-paced, flexible environment. You are not afraid to be scrappy and get creative to solve problems.
What we offer

We aim to ensure you have the best environment, tools, and opportunities to do your best work. Here are some of the things you get if you join us:
  • Competitive salary and equity
  • Enhanced parental leave
  • Private health care including mental health, dental and opticians
  • Unlimited holiday, with a minimum floor
  • Unlimited self-development budget


Please note, this role requires you to be authorized to work in the United States.

Department Customer Success Locations Los Angeles, San Francisco Remote status Hybrid Remote

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