Manager, Customer Service and Purchasing

2 months ago


Pompano Beach, United States Medical Device Manufacturing Co Full time
Job DescriptionJob Description

The Manager of Customer Service and Purchasing provides direct management of professional personnel in the Customer Service and Purchasing departments. Initiates the planning, executing, controlling, and closing the work of projects to achieve specific objectives. Submits plans then allocates resources to meet objectives of the projects. Measured against performance plan goals and objectives. Responsible for delivering the intended outcome of the projects.

 

This role is responsible for managing all areas of the following departments:

·         Customer Service: Includes but not limited to order receipt, confirmation, and entry of all customer purchase orders into the ERP system. In addition, monitoring and directing any customer inquiries to the proper people.

·         Purchasing: Responsible for all purchasing activities including BOM raw materials, consumables and general company purchasing needs.

·         Demand Planning: Working with customers, IMI salespeople and historic sales data for all products, develop a plan for manufacturing all IMI products, sterile and non-sterile, to meet our customers’ needs.

 

Duties and Responsibilities:

·         Establish a firm chain of command for all direct reports within the scope of assigned departments. Ensure that performance plans are in place for key personnel.

·         Establish and maintain long-term customer relations. Serve as primary contact and the face of IMI for customers wishing to order IMI products.

·         Provides oversight of purchasing, purchase order creation, and suppliers, to ensure best price and lead time.

·         Take the lead on developing/implementing a working MRP system.

·         Evaluate and advise on the impact of short, medium, and long-range demand planning.

·         Attend bi-weekly, or as needed, MRB meetings.

·         Establish and maintain strong relationships with senior executives to identify their needs and seek a full range of business solutions.

·         Provide on-time delivery performance, inventory stocking levels, and sales/forecast tracking as requested to senior management.

·         Serves as back up for Director of Manufacturing Operations.

·         Other duties as assigned.

 

Job Qualifications:

  • Bachelor's degree preferred.
  • At least 5 years’ experience in a supply chain role in medical devices or a similar regulated industry preferred.
  • A background in management required.
  • Great organizational and time management skills.
  • Exceptional interpersonal, collaboration, and communication abilities.
  • Excellent analytical and problem-solving skills.

 

Physical / Mental Demands:

  • Working conditions are normal for an office environment.
  • Physical activity includes sitting, walking, standing, pulling, grasping, bending, squatting, reaching above shoulders and lifting up to 20 pounds.
  • Work may require weekend and evening work.
  • Work under stress in a fast-paced environment.
  • Must be alert, able to concentrate, and use good judgment.

 



  • Pompano Beach, United States Medical Device Manufacturing Co Full time

    Job DescriptionJob DescriptionThe Manager of Customer Service and Purchasing provides direct management of professional personnel in the Customer Service and Purchasing departments. Initiates the planning, executing, controlling, and closing the work of projects to achieve specific objectives. Submits plans then allocates resources to meet objectives of the...


  • Pompano Beach, Florida, United States Greentech Renewables Full time

    Job TitleAccount/Project ManagerLocationNationwide, USAJob TypeFull-timeDescriptionWe are seeking an experienced Account/Project Manager to join our team, responsible for managing multiple customers' books of business, ensuring customer satisfaction, and providing sales support. This role involves proactive customer account management, writing up customer...


  • Pompano Beach, United States Spring Footwear Corporation Full time

    Since 1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style. Product innovation, quality, value and flexibility are the cornerstones that contribute to our success. This all leads to our mission: "To develop successful partnerships by creating and delivering the best quality,...


  • Pompano Beach, United States Answering Service Care Full time

    Join Answering Service Care 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation. At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we lead...


  • Pompano Beach, Florida, United States Winn-Dixie Full time

    We are currently seeking a skilled and customer-focused individual to join our team as a Cart Attendant - Retail. In this role, you will be responsible for providing exceptional customer service and ensuring that our customers receive their groceries safely and efficiently.Your key responsibilities will include:Packing customer purchases with precision to...

  • Purchasing Specialist

    3 weeks ago


    Fort Walton Beach, Florida, United States Kitchen and Bath Center Full time

    At our Kitchen and Bath Center, we are seeking a skilled Purchasing Specialist to join our team. In this role, you will be responsible for reviewing customer contracts and creating purchase orders to vendors.ResponsibilitiesContract Review: Conduct thorough reviews of customer contracts to ensure accuracy and completeness.Purchase Order Creation: Create and...


  • Pompano Beach, Florida, United States Massage Envy Full time

    Deliver Exceptional Customer ExperiencesWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Massage Envy Pompano Beach. As a key member of our staff, you will provide outstanding service to clients, ensuring they feel valued and understood.Key Responsibilities:Provide exceptional customer service, addressing client...


  • Pompano Beach, Florida, United States Johnson Controls Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Customer Order Manager to join our team at Johnson Controls. As a key member of our sales team, you will be responsible for managing customer orders from receipt to shipment while providing exceptional customer service and support.This role involves effective communication with customers,...


  • Pompano Beach, Florida, United States Lady And The Mug Full time

    Join Our TeamLady and the Mug is seeking a Customer Service and Sales Director to lead our team of baristas and ensure excellent customer service.This role offers a competitive salary of $14.00 + tips and paid bi-weekly pay.Key Responsibilities:Develop and implement strategies to increase sales and grow the business.Train and develop baristas in customer...


  • Pompano Beach, Florida, United States Massage Envy Full time

    Overview: Massage Envy Pompano Beach is seeking a skilled Sales & Customer Service Associate to provide outstanding customer service and help grow our member base. As a team, we're committed to delivering an excellent experience and promoting the value of Total Body Care.Perks & Pay:Competitive hourly rate of $13-14 plus bonuses and commissions Flexible...


  • Pompano Beach, Florida, United States FBS Fortified And Ballistic Security Full time

    OverviewFBS Fortified And Ballistic Security seeks a seasoned Director of Customer Service to lead our client-centered communication strategy. This key position will oversee and optimize client communication across all stages of our projects, ensuring flawless execution from start to finish.


  • Daytona Beach, Florida, United States Walmart Full time

    **Overview of the Position**We are looking for an experienced Customer Service Manager to lead our front-end team and provide exceptional customer service to our members.**Job Summary:**The Customer Service Manager is responsible for providing excellent customer service, leading a team of associates, and ensuring a positive shopping experience for our...


  • Redondo Beach, California, United States Vaco Full time

    Vaco is seeking a dedicated and detail-oriented Purchasing Assistant Lead to oversee and coordinate the activities of a purchasing team. With a competitive salary range of $65,000 - $85,000 per year, this role offers excellent opportunities for career growth and professional development.Job Overview:This position requires strong analytical and...


  • Redondo Beach, California, United States Vaco Full time

    About the RoleVaco's Purchasing Operations Manager will play a crucial role in overseeing the procurement process, ensuring timely and cost-effective acquisition of materials and services. This position requires excellent organizational skills, strong analytical abilities, and leadership experience.Key Responsibilities:Purchasing Operations: Manage...


  • Pompano Beach, Florida, United States Greentech Renewables Full time

    Customer Relationship ManagerEstimated salary: $65,000 - $85,000 per year.We are seeking a skilled Account/Project Manager to join our team at Greentech Renewables. As the nation's largest solar equipment distributor, we provide quality service in the electrical distribution market.In this role, you will be responsible for owning multiple customer accounts,...


  • Pompano Beach, United States 5th HQ Full time

    5th HQ - We are seeking a versatile and dedicated Admin/Customer Service Specialist for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required.Key Responsibilities:Respond to Amazon customer service messages promptly and professionally.Process...


  • Pompano Beach, United States 5th HQ Full time

    5th HQ - We are seeking a versatile and dedicated Admin/Customer Service Specialist for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required. Key Responsibilities: Respond to Amazon customer service messages promptly and professionally. Process...

  • Customer Service

    3 weeks ago


    Pompano Beach, United States Iot Partners Llc Full time

    A Mobile Associate (MA) works as part of a Retail Team of Experts to bring the Metro by T-Mobile brand to life. They live and breathe Metro by T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations,...

  • Customer Service

    3 weeks ago


    Pompano Beach, United States Iot Partners Llc Full time

    A Mobile Associate (MA) works as part of a Retail Team of Experts to bring the Metro by T-Mobile brand to life. They live and breathe Metro by T-Mobile! They’re brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations,...


  • Pompano Beach, Florida, United States Raymond Search Group Full time

    Raymond Search Group is looking for a Customer Experience Manager to lead our customer service efforts and ensure exceptional customer satisfaction. As a Customer Experience Manager, you will be responsible for fostering a customer-centric environment and delivering exceptional service.ResponsibilitiesManage and supervise the operations of the customer...