Customer Service Manager
2 months ago
Since 1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style. Product innovation, quality, value and flexibility are the cornerstones that contribute to our success. This all leads to our mission:
"To develop successful partnerships by creating and delivering the best quality, value, product and service every day"
We are looking for a Customer Service Manager who can grow, lead, and inspire a world class customer service team in our Pompano Beach, FL location. We are seeking a leader with strong operational experience in leadership, systems, and processes improvement who can keep pace with our growth while motivating others to meet the challenges of an extremely customer-focused and growth-driven environment. You should have experience leading both people and processes in a multi-channel contact center environment, exceeding customer success metrics, driving process improvements and offering innovative solutions to ensure an excellent customer experience. The right person will have a strong sense of drive and execution around customer experience, employee experience and overall performance.
If you are the right person, you will have an infectious passion for Customer Experience, you live to develop others, you hit goals and give the credit to your team and you get that tingling feeling of joy when you have watched someone grow professionally under your wing. And you should be able to provide examples.
This is a hands-on position for a self-starter with a thorough understanding of customer service, sales, compliance, operations, and data management.
What You'll Do
* Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, employee engagement, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision
* Provide strategic direction, planning, and execution to meet/exceed productivity, brand representation, and efficiency goals
* Provide proper guidance, ongoing coaching, and development plans to Manager and Supervisors, as defined, and as needed, by utilizing support resources (Recruitment, Hiring, Staffing, Scheduling, Quality, Training, Team Strategies, Retention etc.)
* Lead, develop, and coach managers of various teams to build successful relationships and deliver an exceptional customer experience.
* Implement changes to the department to best achieve our mission and goals.
* Create processes to ensure scalability and consistent quality for our customers.
* Model accountability, creativity, resourcefulness, energy, passion, leadership, integrity, honesty, and team building.
What You'll Need
* 5+ years in a managerial role for a multi-channel contact center.
* A demonstrable knowledge of contact center metrics, best practices and sound understanding of contact center workflow
* Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
* Demonstrated quantitative and analytical skills. Strong attention to detail.
* Demonstrated sales skills to with ability to teach others
* Exceptional ability to communicate in English
* Excellent communication skills, both written and verbal
Please note this is an onsite position-not remote or hybrid. Principals only.
We offer:
* Competitive wages and benefits
* Company paid Holidays and Vacation
* Profit sharing program
* Advancement opportunities
We encourage qualified candidates to apply and join our growing team
-
Customer Service Team Lead
1 month ago
Pompano Beach, United States Answering Service Care Full timeJoin Answering Service Care 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation. At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we lead...
-
Manager, Customer Service and Purchasing
2 months ago
Pompano Beach, United States Medical Device Manufacturing Co Full timeJob DescriptionJob DescriptionThe Manager of Customer Service and Purchasing provides direct management of professional personnel in the Customer Service and Purchasing departments. Initiates the planning, executing, controlling, and closing the work of projects to achieve specific objectives. Submits plans then allocates resources to meet objectives of the...
-
Customer Service/Admin
4 weeks ago
Pompano Beach, United States 5th HQ Full time5th HQ - We are seeking a versatile and dedicated Admin/Customer Service Specialist for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required.Key Responsibilities:Respond to Amazon customer service messages promptly and professionally.Process...
-
Customer Service/Admin
1 month ago
Pompano Beach, United States 5th HQ Full time5th HQ - We are seeking a versatile and dedicated Admin/Customer Service Specialist for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required. Key Responsibilities: Respond to Amazon customer service messages promptly and professionally. Process...
-
Customer Experience Manager
2 weeks ago
Pompano Beach, Florida, United States Raymond Search Group Full timeRaymond Search Group is looking for a Customer Experience Manager to lead our customer service efforts and ensure exceptional customer satisfaction. As a Customer Experience Manager, you will be responsible for fostering a customer-centric environment and delivering exceptional service.ResponsibilitiesManage and supervise the operations of the customer...
-
Customer Service Professional
2 weeks ago
Pompano Beach, Florida, United States Zev Supplies Corp Full timeWe are Zev Supplies Corp, a breast pump company dedicated to providing exceptional support to our mothers.Job OverviewOur team is looking for a full-time Customer Service Professional to join us in our office. This role requires outstanding customer service skills, with a focus on delivering solutions that meet our customers' needs.Responsibilities:Provide...
-
Customer Success Manager
1 week ago
Pompano Beach, Florida, United States Greentech Renewables Full timeJob TitleAccount/Project ManagerLocationNationwide, USAJob TypeFull-timeDescriptionWe are seeking an experienced Account/Project Manager to join our team, responsible for managing multiple customers' books of business, ensuring customer satisfaction, and providing sales support. This role involves proactive customer account management, writing up customer...
-
Customer Service Cashier
7 days ago
Pompano Beach, Florida, United States Parts Authority Full timeResponsibilitiesCash Handling: The Cashier will be responsible for accurately handling customer transactions, including ringing up sales, processing returns, and counting change.Customer Service: Provide excellent customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.Team Collaboration: Work...
-
Customer Service Representative
7 months ago
Pompano Beach, United States Spring Footwear Corp Full timeSince1991, Spring Footwear has made a difference in the lives of consumers who havedepended on our brands to deliver comfort and style. Product innovation,quality, value and flexibility are the cornerstones that contribute to oursuccess. This all leads to our mission: "Todevelop successful partnerships by creating and delivering the best quality,value,...
-
Customer Service Specialist
2 weeks ago
Pompano Beach, Florida, United States State Farm Insurance Full timeCompany Overview: State Farm Insurance is a leading provider of insurance and financial services. Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.Salary: $40,000 - $60,000 per yearJob Description: We are seeking an experienced Office Representative to join our team. The successful...
-
Customer Service Specialist
3 weeks ago
Pompano Beach, Florida, United States Burlington Full timeWhy Work at Burlington? At Burlington Stores, Inc., we value our employees and offer a supportive and inclusive work environment. Our associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.">Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a...
-
Customer Service Professional
7 days ago
Pompano Beach, Florida, United States Precision Aviation Group Full timeCompany Overview: Velocity Aerospace, a subsidiary of Precision Aviation Group (PAG), is a leading MRO provider in the aeronautical field. With 27 domestic and international business units, we offer a broad range of products and services.Salary: We offer competitive pay with an estimated salary of $60,000 per year, based on location and experience.Job...
-
Retail Customer Service
5 months ago
Pompano Beach, United States EZCORP Full timeAddress: 2001 N State Road Margate, Florida 33063 Brand: Value Pawn & Jewelry Pay range is based on experience from $13.50 per hour to $15.00 per hour. We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence,...
-
Customer Service Ambassador
1 week ago
Pompano Beach, Florida, United States Spring Footwear Corp Full timeWe are seeking a skilled Customer Service Representative to join our team at Spring Footwear Corp. in [location]. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers through multiple contact channels, including phone calls, emails, and chats.Key Responsibilities:Provide award-winning...
-
Customer Service Representative
1 week ago
Pompano Beach, Florida, United States Zev Supplies Corp Full timeJob DescriptionWe are Zev Supplies Corp, a leading breast pump company seeking a highly skilled customer service specialist to join our team.Salary: $60,000 - $80,000 per yearKey Responsibilities:Deliver exceptional customer service to our customers via phone, email, and chatManage daily call reports to ensure seamless communication with internal...
-
Customer Service Liaison
7 days ago
Pompano Beach, Florida, United States Precision Aviation Group Full timeLocated in Fort Lauderdale, Florida, Velocity Aerospace is a subsidiary of Precision Aviation Group, a leading provider of full-service maintenance, repair, and overhaul (MRO) solutions in the aeronautical field. With 27 domestic and international business units and unlimited FAA certifications, we offer a wide range of products and services to our...
-
Customer Experience Manager
2 months ago
Pompano Beach, United States The Shade Store Full timePosition: Customer Experience Manager Location: Pompano Beach, FL ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from...
-
Customer Service Representative
4 weeks ago
Pompano Beach, United States 5th HQ Full time5th HQ - We are currently hiring an experienced Customer Service Representative who assist and supports our customers by providing helpful information, answering questions, and responding to complaints and placing orders. This person is the front line of support for our customers. This position is located in Pompano Beach, FL.Duties and...
-
Customer Service Representative
3 weeks ago
Pompano Beach, United States 5th HQ Full time5th HQ - We are currently hiring an experienced Customer Service Representative who assist and supports our customers by providing helpful information, answering questions, and responding to complaints and placing orders. This person is the front line of support for our customers. This position is located in Pompano Beach, FL. Duties and...
-
Customer Support Solutions Specialist
4 weeks ago
Pompano Beach, United States Answering Service Care Full timeJoin Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation. At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we...