Customer Success Manager

4 weeks ago

North Miami Beach, United States Tabit - Restaurant Technologies Full time

Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level.

We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, were looking for a tech-savvy and dedicated Customer Success Manager who will be accountable for onboarding and providing post-implementation support to our clients.

Through get-to-know-you calls, email conversations, and on-site visits, youll build strong partnerships that will strengthen our client relationships. Youll be the first point of contact for your assigned accounts, acting as subject matter expert and friendly face of our business.

ONLY APPLICANTS BASED IN SOUTH FLORIDA, ABLE TO COMMUTE IN THE AREA AND TO THE AVENTURA OFFICE, WILL BE CONSIDERED AT THIS TIME.

What You'll Love to Do:

  • Plan and execute restaurant implementations both locally and throughout the US utilizing sound judgment and service industry expertise to ensure outstanding results.
  • Build restaurant menus, activate order roles and order flows specific to customer's needs.
  • Maintain a Customer-First attitude with the ability to wow customers in all day-to-day interactions while exercising independent judgment and building strong relationships.
  • Business-savvy approach to dealing with customers - taking time to understand their needs and working toward delivering the best-desired outcome.
  • Establish a trusted advisor relationship with customers via email, phone, and on-site visits.
  • Conduct discovery meetings to deep dive into specific customer requirements (menu, items, promotions, integrations, etc.), to match our platform solutions against the needs of the customer.
  • Plan and execute training sessions pre-and-post onboarding.
  • Perform hardware and software staging while collaborating with 3rd parties such as network infrastructure companies.
  • Leverage prior restaurant and service industry expertise to provide top-notch consultative value to customers and companies.
  • Act as project and account manager for your customers in the assigned market.
  • Promote Company as the top leader in POS solutions in the territory.

Who You Are:

  • Must have 3-5 years of prior restaurant/hotel/hospitality experience (general manager, assistant manager, bartender, waiter, waitress, shift manager, hostess, maitred, sommelier, chef, FOH, BOH, or server) demonstrating an all-encompassing understanding of restaurant operations and business models.
  • Must be a people person outgoing, friendly, and comfortable interacting with customers at length.
  • High EQ - patient, composed, assertive, and able to listen with attentiveness and care.
  • Basic to a mid-level understanding of standard technologies (networks, Wi-Fi, cloud technology, iOS, and Windows operating systems)
  • Sales and/or Account Management experience is a plus.
  • Project management experience preferred.
  • MS Office Skills (Excel, PowerPoint, Word)
  • Excellent analytical and troubleshooting skills.
  • CRM (Salesforce, MS Dynamics, etc.) preferred.

The Perks:

  • Competitive compensation package
  • Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance
  • Stock options
  • Health Savings Account
  • Free lunch and snacks in office
  • Pet Insurance
  • Employee Referral Program
  • Flex Spending plan
  • Cell phone allowance
  • Generous PTO and paid holidays
  • Hybrid or remote work environment
  • Amazing team culture
  • And much more

About Us:

Tabit uses business intelligence and point-of-sale technology, a real-time decision support system, and mobile applications to provide 360-degree holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers.

Our platform uses business intelligence and point of sale to provide 360o holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers.

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