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Customer Service Specialist

2 months ago

Venice, United States City of Venice (FL) Full time

Starting salary to commence at $43,245.

General Statement of Job Provides customer service and collections payments for city financial account holders.

City Expectations:

Certain essential city services are required to be maintained in any civil emergency. Depending upon the type of emergency, any and all employees may be activated as essential employees in the event of an emergency.

Specific Duties and Responsibilities Essential Functions: Level I (Grade 123)

Serves as the initial contact for the Customer Service/Cashier’s Office, assisting customers in person, telephone or e-mail. Accepts payments and maintains records of receipt.

Reviews all transactions for completeness and compliance with City requirements. Addresses inquiries and resolves complaints regarding customers’ concerns. Ensures accurate application completion and establishes new utility account. Processes changes to utility accounts including address changes, transfers, sewer adjustments and terminations. Initiates work orders with the Utilities Department relating to utility service. Balances daily payments collected for deposit. Completes Bank Draft reconciliation and process for payment. Responsibilities

:

Responsible for the accuracy and timeliness of all assigned functions and operations.

Responsible in work to the Customer Service Manager. Minimum Education and Training Level I (123) High school graduate or equivalent. Experience in customer service is required. Must also have one (1) year financial experience that includes cash handling and account maintenance. Supplemental college level courses in accounting preferred. Minimum Qualifications and Standards Required

Skill Requirements

:

Knowledge of billing and accounting processes.

Ability to interact with the public in a professional, respectful manner and deal with difficult people with courtesy and self-control.

Must be able to work independently of direct supervision and capable of sustaining regular and predictable attendance.

Ability to prioritize and complete multiple tasks; handle the pressure of deadlines; and read, transpose and analyze numbers quickly and accurately.

Possess excellent listening, speaking and communication skills.

Ability to establish and maintain effective working relationships with co-workers, supervisors and the general public.

Possess a valid Florida Driver’s license, free of any serious violations. Requires a working knowledge of the current version of the Microsoft Office Professional software suite including proficiency with Word and Excel.

Must have a basic understanding of the current version of the Microsoft Windows operating system.

Familiarity with CentralSquare Software applications based on an iSeries system is preferred.

Working knowledge of current versions of Internet browsers and Microsoft Outlook is also highly recommended.

Ability to learn specific computer applications used in Finance Department. Physical Requirements

:

Work is primarily sedentary involving sitting and standing for prolonged periods of time.

Minimal physical exertion with occasional walking, bending, stooping, lifting and carrying items such as books, papers, etc.

Requires finger and wrist dexterity and hand/eye coordination to perform keyboard functions.

Must be capable of functioning in a fast-paced, high-stress environment with multiple priorities.

Reasonable accommodation will be considered for individuals with physical disabilities. Working Conditions

:

Work is primarily performed in an office environment. Other

:

It is understood that every incidental duty connected with operations enumerated in the job description is not always specifically described, and employees, at the discretion of the City, may be required to perform duties not within their job descriptions.

Applicants (with the exception of current city employees) given a conditional offer of employment will be subjected to physical examination, drug, tobacco/nicotine screening, review of driver’s license record, criminal background, and references from previous employers. The City of Venice values the service that veterans and their family members have given to our country and supports the hiring of returning service members and military spouses. Veterans’ preference is available for certain service members, veterans, and family members.

The City of Venice is an Equal Opportunity Employer and a Drug Free Workplace

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