Customer Service Representative

5 days ago


Venice, Florida, United States Craig Holloway - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.

Key Responsibilities
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Work collaboratively with our team to resolve customer issues and concerns in a timely and professional manner.
  • Develop and maintain a deep understanding of our products and services to effectively communicate with customers and provide personalized solutions.
  • Stay up-to-date on industry trends and regulatory requirements to ensure compliance and provide expert advice to customers.
Requirements
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Property and Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).
What We Offer
  • Competitive hourly pay plus commission/bonus structure.
  • Paid time off (vacation and personal/sick days).
  • Group Life Insurance Benefits.
  • Opportunities for growth and advancement within our agency.


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