Customer Service Advocate
1 week ago
Company Description Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members. Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. Job Description Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its Operations and Accounting software. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task? The Customer Service Advocate - Accounting Specialist reports to the Customer Service Team Lead on our Nonprofit Daxko product. What you'll be responsible for... Talk the Talk. Effectively communicate with staff at all levels in an organization and more specifically with CFOs, accountants, business managers, and auditors. Answer the S.O.S. Answer product questions and clearly explain technical concepts to a non-technical audience. Show them the way. Help customers better utilize our software by providing best-practice consulting and on the spot product training. Fix problems. Be prepared to investigate and diagnose system issues via research and testing. Own it. You'll need to think for yourself, take initiative, and act innovatively to help our customers and Daxko succeed. Hit the bulls-eye. You'll have goals around call volume and quality. Aim high... Share your stats. We don't need to know your shoe size, but we will need you to report on various performance metrics. Never stop learning. Participate in team trainings and professional development opportunities in order to become an expert. Qualifications Accounting knowledge is a must Self-starter mentality with the ability to take ownership of individual work Strong interpersonal and communication skills Strong computer and multi-tasking skills Create, build, and maintain relationships and rapport with clients Identify complex problems and information to develop and evaluate options and implement solutions Ability to work comfortably in a fast-paced, high-volume call center environment Ability to handle stressful situations or dissatisfied customers Train and teach others how to use product(s) Availability to work 8 hours each day, Monday through Friday with periodic on-call time Required Education and Experience: Bachelor's degree with an Accounting Major/Minor or related field OR two (2+) years of accounting experience Preferred Education and Experience: Bachelor's degree with an Accounting Major/Minor or related field 1+ years of relevant experience Customer Service Experience Technical, help-desk, or support experience Experience using a CRM software, such as Salesforce Additional Information Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include: Flexible paid time off Affordable health, dental, and vision insurance options Monthly fitness reimbursement Monthly Internet Stipend 401(k) matching New-Parent Paid Leave 1-month paid sabbatical every 5 years Casual work environments Remote work All your information will be kept confidential according to EEO guidelines.
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Customer Service Advocate
23 hours ago
Birmingham, Alabama, United States Customer First Solutions Full timeAbout the RoleWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Customer First Solutions in Hoover, AL. As a valued member of our company, you will have the opportunity to provide exceptional customer service and support to clients, ensuring a positive experience and addressing their insurance policy needs.Key...
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Customer Service Advocate
3 months ago
Birmingham, United States Daxko Full timeDo you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality Customer Service, Advocate, Customer Experience, Service, Technology, Retail
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Customer Service Advocate
1 month ago
Birmingham, United States Daxko Full timeCompany Description Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members. Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCCand every type of organization in...
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Customer Advocate I
5 months ago
Birmingham, United States VIVA Health Full time** Customer Advocate I** **Job Category****:** Customer Service **Requisition Number****:** CUSTO002112 Showing 1 location **Job Details** **Description** At VIVA HEALTH, we're known for providing our members with the care and excellent service they deserve. That is why we are rated Alabamas 5 Star Medicare Advantage (MA) Plan and a nationally ranked Best...
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Customer Experience Advocate
1 month ago
Birmingham, United States Protective Life Full timeBirmingham, AL - Customer Experience Contact Center (Life) / Full Time / On-site. The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against lifes uncertainties. Regardless of where you wo Customer Experience, Advocate, Experience, Technical Support, Skills, Retail, Insurance, Customer
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Life Insurance Customer Advocate
1 month ago
Birmingham, Alabama, United States Protective Life Full timeAbout the RoleWe are seeking a highly skilled and dedicated Customer Experience Advocate to join our team at Protective Life. As a key member of our organization, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries and concerns via...
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Customer Experience Advocate
4 weeks ago
Birmingham, Alabama, United States Protective Life Insurance Company Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Experience Advocate to join our team at Protective Life Insurance Company. As a key member of our Contact Center, you will play a vital role in delivering exceptional service to our policyholders, ensuring their needs are met and their concerns are addressed.Key ResponsibilitiesHandle...
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Customer Experience Advocate
4 weeks ago
Birmingham, United States Protective Life Insurance Company Full timeThe work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life‘s uncertainties. Regardless of where you work within the company, you‘ll be helping provide protection and peace of mind when our customers need it most. A successful Customer Experience Advocate delivers engaging and professional...
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Customer Experience Advocate
1 month ago
Birmingham, United States Protective Life Insurance Company Full timeThe work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. A successful Customer Experience Advocate delivers engaging and professional...
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Customer Service Specialist
1 month ago
Birmingham, United States Service Experts Full timePosition Title: Customer Service Specialist Reports To: General Manager or Office Manager Status: Full-time, Regular position Category: Customer Service/Support Location Name: Freedom Heating, Cooling, and Plumbing Location Address: 2881 Shannon Oxmoor Rd, Birmingham, AL 35211 Join the team of experts and realize your true potential! Why You Should...
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Patient Advocate
3 weeks ago
Birmingham, Alabama, United States Aeroflow Full timeAeroflow Patient Advocate Job DescriptionAeroflow is seeking a highly motivated and detail-oriented Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in ensuring that our patients receive the best possible care and service.Key Responsibilities:Assist patients with billing and insurance-related needsProvide high-quality...
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Customer Service Representative
5 months ago
Birmingham, United States Service Supply Full time** Customer Service Representative** **Job Category****:** ISALES **Requisition Number****:** CUSTO001584 Showing 1 location **Job Details** **Description** **Position Overview:** Develop sales and profits through regular contact with current low volume accounts and customer prospects. Maintain and strengthen current customer accounts, ensuring customer...
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Patient Advocate
4 weeks ago
Birmingham, Alabama, United States Aeroflow Full timeAeroflow Sleep Billing Team: Patient Advocate OpportunityWe are seeking a highly motivated and detail-oriented Patient Advocate to join our Sleep Billing Team at Aeroflow. As a Patient Advocate, you will play a critical role in ensuring that our patients receive the best possible care and service.Key Responsibilities:Assist patients with billing and...
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Customer Service Representative
4 weeks ago
Birmingham, Alabama, United States VIVA Health Full timeCustomer Advocate RoleAbout the JobVIVA Health is seeking a skilled Customer Advocate to provide exceptional customer service to our members and providers. As a key member of our team, you will be responsible for resolving customer inquiries and issues in a call center environment.Key ResponsibilitiesProvide quality customer service to members and providers...
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Customer Service Representative
5 hours ago
Birmingham, Alabama, United States Daxko Full timeJob Title: Customer Service AdvocateAbout the Role:Daxko is seeking a highly motivated and customer-focused individual to join our Customer Service Team as a Customer Service Advocate. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer issues, and building strong relationships with our...
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Customer Service Representative
2 weeks ago
Birmingham, Alabama, United States Daxko Full timeJob Title: Customer Service Advocate - Accounting SpecialistWe are seeking a highly skilled and motivated Customer Service Advocate - Accounting Specialist to join our team at Daxko. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients, focusing on accounting and...
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Customer Service Representative
2 weeks ago
Birmingham, Alabama, United States Daxko Full timeCustomer Service Advocate - Accounting SpecialistDaxko is seeking a highly skilled and customer-focused individual to join our Customer Service Team as a Customer Service Advocate - Accounting Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their success with...
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Customer Service Representative
3 weeks ago
Birmingham, Alabama, United States Daxko Full timeJob Title: Customer Service Advocate - Accounting SpecialistAbout the Role:We are seeking a highly skilled and motivated Customer Service Advocate - Accounting Specialist to join our team at Daxko. As a key member of our Customer Service team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction with our...
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Customer Service Representative
5 days ago
Birmingham, Alabama, United States Daxko Full timeDeliver WOW Customer ExperiencesWe're seeking a passionate Customer Service professional to join our team at Daxko. As a Customer Service Advocate, you'll play a key role in supporting our software and engagement solutions, ensuring our customers receive exceptional service and experiences.Key Responsibilities:Provide top-notch customer support and...
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Customer Service Representative
3 weeks ago
Birmingham, Alabama, United States Daxko Full timeJob Title: Customer Service Advocate - Accounting SpecialistAbout the Role:We are seeking a highly skilled and motivated Customer Service Advocate - Accounting Specialist to join our team at Daxko. As a key member of our Customer Service team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction with our...
