Customer Service Representative
2 weeks ago
Daxko is seeking a highly skilled and customer-focused individual to join our Customer Service Team as a Customer Service Advocate - Accounting Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their success with our Operations and Accounting software.
Key Responsibilities:- Provide timely and effective support to clients via phone, email, and chat, addressing their product-related inquiries and concerns.
- Collaborate with internal teams to resolve complex issues and provide solutions that meet client needs.
- Develop and maintain strong relationships with clients, understanding their business needs and providing tailored support and guidance.
- Stay up-to-date with product knowledge and best practices, sharing expertise with clients and internal teams.
- Meet or exceed performance metrics, including call volume, quality, and client satisfaction.
- Bachelor's degree in Accounting or related field, or equivalent experience.
- 1+ years of customer service experience, preferably in a technical or accounting-related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Proficiency in CRM software, such as Salesforce, and experience with accounting software.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including health, dental, and vision insurance.
- A monthly fitness reimbursement and internet stipend.
- A 401(k) matching program and new-parent paid leave.
- A 1-month paid sabbatical every 5 years.
Daxko is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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