Customer Service Representative

2 weeks ago


Birmingham, Alabama, United States Daxko Full time
Customer Service Advocate - Accounting Specialist

Daxko is seeking a highly skilled and customer-focused individual to join our Customer Service Team as a Customer Service Advocate - Accounting Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their success with our Operations and Accounting software.

Key Responsibilities:
  • Provide timely and effective support to clients via phone, email, and chat, addressing their product-related inquiries and concerns.
  • Collaborate with internal teams to resolve complex issues and provide solutions that meet client needs.
  • Develop and maintain strong relationships with clients, understanding their business needs and providing tailored support and guidance.
  • Stay up-to-date with product knowledge and best practices, sharing expertise with clients and internal teams.
  • Meet or exceed performance metrics, including call volume, quality, and client satisfaction.
Requirements:
  • Bachelor's degree in Accounting or related field, or equivalent experience.
  • 1+ years of customer service experience, preferably in a technical or accounting-related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Proficiency in CRM software, such as Salesforce, and experience with accounting software.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including health, dental, and vision insurance.
  • A monthly fitness reimbursement and internet stipend.
  • A 401(k) matching program and new-parent paid leave.
  • A 1-month paid sabbatical every 5 years.

Daxko is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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