Customer Service Representative

4 weeks ago


Birmingham, Alabama, United States VIVA Health Full time

Customer Advocate Role

About the Job

VIVA Health is seeking a skilled Customer Advocate to provide exceptional customer service to our members and providers. As a key member of our team, you will be responsible for resolving customer inquiries and issues in a call center environment.

Key Responsibilities

  • Provide quality customer service to members and providers through phone, email, and chat
  • Utilize knowledge base and service delivery tools to assist customers with inquiries and problem resolution
  • Work in a production environment where quality and quantity are highly measured
  • Recognize and correct quality errors
  • Basic computer and data entry skills

Requirements

  • High School Diploma or GED
  • 1 year of experience in a call center or healthcare-related field
  • Excellent customer service skills through written and verbal communication

Preferred Qualifications

  • Some College
  • Experience in a healthcare-related call center
  • Working knowledge of COBRA law, COB, medical terminology, and HIPAA guidelines

What We Offer

VIVA Health is a dynamic and growing organization that values its employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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