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Customer Advocate I
4 weeks ago
** Customer Advocate I**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO002112 Showing 1 location **Job Details**
**Description**
At VIVA HEALTH, we're known for providing our members with the care and excellent service they deserve. That is why we are rated Alabamas 5 Star Medicare Advantage (MA) Plan and a nationally ranked Best Place to Work This is the perfect time to join our team We are currently seeking a Customer Advocate expert. The Customer Advocate is responsible for providing quality customer service to members and providers. This position serves as the primary customer contact in a call center environment utilizing knowledge base and service delivery tools to assist customers with inquiries and problem resolution in accordance with call center standards. This is a remote position and requires occasional on-site work.
REQUIRED:
* High School Diploma or GED
* 1 year of experience in a call center or healthcare-related field (College graduate or currently enrolled in college considered in lieu of experience)
* Demonstrate excellent customer service skills through written and verbal communication
* Ability to thrive in a production environment where quality and quantity are highly measured, including
recognizing and correcting quality errors
* Basic computer and data entry skills
PREFERRED:
* Some College
* Experience in a healthcare-related call center
* Working knowledge of COBRA law, COB, medical terminology, and HIPAA guidelines
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
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