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Associate Relations Manager

2 months ago

Las Vegas, United States JW Marriott Las Vegas Resort and Spa Full time

Imagine yourself at the luxurious JW Marriott Las Vegas Resort & Spa and find your future career with us We are looking to add an Associate Relations Manager to our dynamic and talented team of friendly, service-oriented Associates. Apply today for this outstanding employment opportunity, and prepare to excel, grow and have fun at work

Role:

An Associate Relations Manager will play a key role in creating a positive workplace vibe, solving conflicts smoothly, keeping everything above board legally, and boosting Associate engagement. These efforts help boost productivity and job happiness, paving the way for the organization's success. An Associate Relations Manager will build trust, credibility and collaborative relationships with Department Leadership and Associates. Apply expertise and sound judgement when managing inquiries, mitigating risk and minimizing adverse impact to the organization through application of policies, practices and adherence to legal and regulatory requirements. Resolve issues and address Associate needs to ensure situations are resolved fairly, objectively, and aligned with our commitment to excellence. Experience with training and mentoring managers and Associate level is needed. The engagement responsibilities will include support of planning and implementing activities that will support Associate engagement. Events would include multiple Associate Rally's during the year and other various other events.

Job duties and responsibilities:

  • Supporting the work as needed for all areas of Human Resources at a property level
  • Build positive relationships with department leadership and Associates, which improve Associate satisfaction which increases retention and productivity
  • Investigating workplace situations
  • Addressing escalated complaints from Associates
  • Event Planning for Associate Engagement
  • Creating and conducting training for Department Leadership and Associates
  • Conduct exit interviews to identify key indicators for potential improvement needed
  • Prioritize work, meet deadlines, and work effectively while managing competing projects
  • Work independently and exercise sound judgment
  • Create effective programs that increase Associate engagement that reduces turnover and improves Associate satisfaction scores
Qualifications:
  • High School Diploma or GED required. Undergraduate degree preferred.
  • 5 years previous Associate Relations HR experience preferred, including supervisory experience or similar experience
  • Experience using ADP Workforce Now
  • Bilingual fluent in English and Spanish preferred
Licenses/Certifications:
  • PHR, SPHR, SHRM-CP certification preferred
  • Ability to obtain Nevada Gaming Registration
  • Valid Nevada Driver's License
Skills
  • Proven experience in employee relations, employee engagement, HR Leadership, or a similar role.
  • Have extensive knowledge of employment laws, regulations, and best practices.
  • Strong interpersonal and communication skills, with the ability to build rapport and resolve conflicts effectively.
  • Demonstrate strong analytical and problem-solving and decision-making skills, with a proactive and solution-oriented mindset.
  • Exhibit the ability to maintain confidentiality and handle sensitive information discreetly.
  • Proficiency in conducting investigations, mediation, and providing coaching and training to managers and Associates.
  • Highly organized, detail-oriented, and able to manage multiple tasks and priorities efficiently.
  • Ability to
  • Technology skills with experience using ADP, Microsoft 365, Adecco, Teams and Shared Drives
Physical Elements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Interacts with management, applicants, fellow Associates, vendors, and/or guests, in person, video conference, phone or via email communication.
  • Ability to verbally communicate effectively with a variety of individuals and groups.
  • Requires prolonged sitting, standing, walking and mobility.
  • Requires bending and reaching.
  • Requires eye/hand coordination.
  • Requires stooping upward reaching.
  • Ability to understand and comply with Policies and Procedures, job description, memorandums, chemical labels and other instructions.
  • Ability to lift and carry up to 20 pounds
  • Pushing, pulling up to 50 pounds
  • Use of office equipment such as computer, copier, fax machine, scanner, telephone
  • Regular predictable attendance is required
  • Ability to distinguish letters, number or symbols
Work is performed in an office environment. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. At times work is done outside and the weather may be a factor. When on the casino floor, the noise level increases too loud. A casino environment typically allows smoking.

About the JW Marriott Las Vegas Resort & Spa

The JW Marriott Las Vegas Resort & Spa offers world-class luxury just 20 minutes northwest of the famous Las Vegas Strip. The Las Vegas resort is accessible to Las Vegas Speedway, TPC Las Vegas and other golf courses. The JW Marriott features 548 well-appointed guest rooms and suites set amid 54 acres (about twice the area of Chicago's Millennium Park) of lush gardens. Voted as one of the Top 5 Las Vegas Resorts by readers of Cond Nast Traveler and recognized as a Top-Performing Business on TripAdvisor ranked in the top 10% worldwide for traveler feedback, the Las Vegas resort also includes a full-service spa, state-of-the-art fitness center, 33 meetings rooms with 100,000 square feet (about the area of a Manhattan city block) of flexible space, more than 9 restaurants and the on-site Rampart Casino.

Enjoy exclusive employee perks:
  • Heath, dental, vision
  • Life Insurance
  • Free meals
  • 401k Match
  • Marriott brand worldwide travel discounts and benefits.