Employee Experience Coordinator

1 month ago

Chicago, United States Hearst Full time
Job Description

Why ICrossing

For over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community. What we do starts with our people.

We are part of the Hearst Corporation, the world's leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.

About this job

The Employee Experience Coordinator is the primary point of contact to the iCrossing Chicago office. You are an energetic team member who enjoys being part of a community and handling a wide range of administrative and executive support-related tasks. You are able to work independently with little supervision. You are well organized, flexible, and enjoys the challenges of collaborating with a community of people that excels on creating highly engaging employee experiences. This role provides exceptional customer service and top-notch administrative support while managing all aspects of the office experience.

To foster collaboration and engagement, this role is required to be in-office two days a week (Tuesdays and Wednesdays) and may vary week to week with additional days in office to support events/meetings.

What You'll Do
  • Primary point of contact to greet all employees and visitors, ensuring a positive and professional first impression and providing access to the office.
  • Provide proactive administrative support to assigned department leaders, i.e. calendar and expense management.
  • Co-lead for the iCrossing community team, ensuring you are creating an engaging employee experience through various events and activities that foster community and maximize participation.
  • Prepare for meetings as needed in the Chicago office including conference room setup, arranging for meals, and special equipment or materials, i.e.
  • Onboard new hires in the Chicago office with a warm welcome to the iCrossing community, office tour, and current office information.
  • Responsible for all general office facility management including but not limited to appearance of office, conference rooms, and maintaining office equipment.
  • Collaborate closely with building maintenance teams to ensure office is well maintained and general office space and equipment repairs are handled on a timely basis.
  • Coordinate and set-up of desk and equipment for new hires in partnership with local Chicago leadership for new hire desk assignment. Assist with equipment return as needed.
  • Create and distribute office key fobs to iCrossing employees.
  • Accurate weekly update of RTO Master tracker in a timely manner.
  • Update seating chart on a timely basis (hires, departures)
  • Order office snacks while staying within budget.
  • Distribute office mail as needed and ensure invoices are forwarded to finance (AP) for processing.
  • Collaborate to help different departments with ad-hoc projects as needed.
Who You Are
  • Proven experience as an administrative assistant with dual office coordination duties.
  • Ability to handle multiple tasks and prioritize effectively.
  • You have a hospitality mindset and always incorporate it into your day-to-day.
  • Must be dependable and show strong problem-solving abilities on tasks assigned.
  • You create and maintain collaborative partnerships with others.
  • You have a wicked attention to detail with emphasis on quality.
  • You are a DIYer who doesn't mind fixing things as needed (coffee machine, printer etc.)
  • You have a strong sense of urgency.
  • You have flexibility with your schedule to help when project/ leadership teams need assistance.


Our Mission & Values

The iCrossing mission is to Transform Experiences. The "we" is implied, but never taken for granted. This mission impacts the way we work, the way we think, the way we treat one another, and the way we evolve into what we want to be. We operate as a community of humans, and we can adapt and evolve because we are guided by values not rules. Our core values map back to our vision.

Be Kind: lead with compassion. What you truly know about someone's life is very little.

Lead with Candor: know the line. Is what you say true, good, and useful?

We Before Me: lead for others. The sum is always going to be greater than the parts.

We evolve clients for a human-centric future - creating a better world for everyone.

Benefits

iCrossing offers a range of employee benefits including generous PTO, 11 paid holidays, 401k + company match, full medical/dental/vision coverage, FSA & HSA options, family leave, commuter benefits, and more.

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