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Customer Service Representative

2 months ago

Juneau, United States West Coast Paper Full time

Medical / Dental / Life / Disability / Matching 401(k) Summary: Contribute to the operational effectiveness of the

Anchorage Division

by providing outstanding customer service, through the timely and accurate processing of customer orders, answering inquiries and solving customers' order-related problems. Provide administrative support for assigned Account Managers in a team based environment in alignment with WCP Solutions' culture and company and department goals. Essential Functions: • Process customer orders while providing exceptional customer service in order to meet sales support objectives. • Provide price quotes for stock items; work with merchandising and sales to facilitate price quotes for non-stock items. • Assist customers with problems, delivery times, lost orders, returns, price adjustments, etc.; answer customer product inquiries (i.e. availability, suitability, substitutions, sustainability, sizes, etc.) to provide excellent customer care. • Track backorders and future orders for customers and Account Managers to assist in timely customer receipt of product. • Communicate customer-related information, opportunities and problems to Account Managers and Sales Manager to facilitate information flow. • Consistent and reliable attendance is required. Other Functions: • Answer incoming calls and direct them to the proper person; greet and direct incoming visitors. • Perform other functions as necessary. Qualifications: • One year of customer service or closely related experience. • Proficiency with Microsoft Windows and current versions of MS Office. Knowledge, skills and abilities: • Self-motivated and willing to independently learn about the business and product offering. • Highest level of professionalism with the ability to maintain confidentiality. • Effective verbal and written communications skills. Ability to communicate at all levels of organization and work well within a team environment in support of company objectives. Customer service oriented, with the ability to operate under pressure. • Detail oriented, well organized with ability to prioritize, coordinate and simultaneously maintain multiple projects. • Approachable, flexible, adaptable to change. Working Conditions: • Professional office environment. • Competitive Wages • Full time hours with full benefits package. • Potential Quarterly employee profit sharing program • Opportunities for advancement • Occasional overtime required. • Regular 8am-5pm office hours.

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