Member Service Representative
3 weeks ago
Member Service Representative (Call Center) Assists members by phone, email, fax, mail, and the CU1 mobile app with a variety of transactions in an efficient, accurate, confidential, and professional manner. Effectively demonstrates Service through CU1LUV in all member interactions. Works closely with department supervisors to improve upon current skills. Takes ownership of every member interaction, whether it requires a call back, extended research, or assistance from other teams. Works independently and utilizes effective problem-solving skills to resolve complex issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides. Referring situations outside authority level to the appropriate department. Reviews suspicious or unusual transactions and items. Approves transactions within defined authority levels. Uses outlined security procedures in conjunction with sound judgment to identify and deter potential fraudulent requests. Meets or exceeds individual KPIs (key performance indicators) and contributes to Member Service Center departmental goals. Provides member walk-throughs on technologies offered by the credit union such as ATMs, DocuSign, Online Access, Mobile Deposit, Bill Pay, Mobile Wallet, and other technologies utilized by the credit union. Assists new and existing members in the opening, maintenance, and closure of credit union accounts. Explains the features and benefits of each and offers the appropriate products and services to members. Multi-tasks by working with multiple software programs concurrently to accurately complete requests while simultaneously communicating with members. Accurately generates and obtains all necessary documentation regarding member accounts, certificates, IRAs, and any other paperwork necessary for member transactions or requests. Remains up to date and educated on products, services, and marketing promotions to best match the members' needs with the credit union's offerings. Assists in clerical support to the Member Service Center Manager and Member Service Supervisors. ADDITIONAL RESPONSIBILITIES: Projects a positive and proactive attitude with members and employees consistent with Credit Union 1’s mission and core values in order to maintain and contribute to a high level of member services. Adheres to the credit union’s dress code policy. Performs other duties as assigned. QUALIFICATIONS: Must be a high school graduate or equivalent, with a minimum of six months of financial institution experience or previous call center experience required. Excellent communication skills, with the ability to build relationships with members through all channels. Ability to effectively communicate one-on-one and in a group setting. Ability to remain calm when helping difficult and/or irate members. A professional appearance is required. Must project a positive sales attitude and proactively evaluate and present credit union products and services that best meet a person’s financial needs. Must have strong organizational skills and the ability to adjust priorities to meet deadlines in a fast-paced environment. Must be able to type at least 35 WPM and have the ability to use a 10-key calculator. Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC). Only applicants that meet the minimum requirements for the position will be selected for an interview. This position is open until filled. Thank you for your interest in employment with Credit Union 1 #J-18808-Ljbffr
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Member Services Associate
6 days ago
Juneau, Alaska, United States Nuvision Federal Credit union Full timeJoin Our Team at Nuvision Federal Credit Union! We value dedicated Team Members who embody our core principles: United, Informative, Approachable, Caring, and Transparent. Our mission is to work collaboratively to fulfill member objectives and proactively offer tailored solutions to meet individual needs. We are devoted to providing each member with a...
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Member Services Representative: Juneau
2 weeks ago
Juneau, Alaska, United States The Alaska Club Full timePosition OverviewThe Alaska Club Juneau Valley is in search of a dependable and enthusiastic individual to join our Member Support Team.Are you a friendly and positive person who enjoys assisting others? In this role, you will be expected to be lively, manage multiple tasks efficiently, and address member inquiries, always maintaining a cheerful demeanor.Key...
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Office Representative
3 months ago
Juneau, United States Robin Lonas - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Juneau, AK is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Robin Lonas - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and...
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Account Representative
3 months ago
Juneau, United States Reuben Willis - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...
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Warehouse Associate
7 days ago
Juneau, Alaska, United States Hallmark Global Technologies Full timeJob SummaryWe are seeking a highly motivated and customer-focused Warehouse Associate - Customer Service Representative to join our team at Hallmark Global Technologies. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to our customers.Key ResponsibilitiesCustomer Service: Provide exceptional...
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Warehouse Associate
7 days ago
Juneau, Alaska, United States Hallmark Global Technologies Full timeJob SummaryWe are seeking a highly motivated and customer-focused Warehouse Associate - Customer Service Representative to join our team at Hallmark Global Technologies. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to our customers.Key ResponsibilitiesCustomer Service: Provide exceptional...
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Service Technician III
2 months ago
Juneau, United States Hobart Service Full timeJob DescriptionAre you mechanically and electrically inclined? Do you like providing customers with quality service solutions? Join our team and become a part of the leading nationwide provider of commercial food equipment service!You will work with customers to electrically/mechanically troubleshoot, diagnose, repair, and maintain a variety of...
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Service Technician III
2 hours ago
Juneau, Alaska, United States Hobart Service Full timeJob SummaryWe are seeking a highly skilled Commercial Food Equipment Specialist to join our team at Hobart Service. As a key member of our service team, you will be responsible for providing top-notch electrical and mechanical repair services to our customers across the country.Key ResponsibilitiesElectrical and Mechanical Troubleshooting: Use your expertise...
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Customer Service Representative
2 months ago
Juneau, United States Ryanmulholland Full timePosition Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...
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Customer Service Representative
3 days ago
Juneau, Alaska, United States Intuit - TurboTax Full timeAbout the Role:As a Customer Service Representative with Intuit - TurboTax, you'll play a crucial role in ensuring our customers have a seamless tax filing experience. You'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax...
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Full-Time Retail Sales Representative
3 weeks ago
Juneau, United States Wireless Vision Full timeFull-Time Retail Sales Representative T-Mobile Premium Retailer – Wireless Vision Do the hottest new tech trends excite you? Do you naturally make connections with people everywhere you go? Then a Retail Sales Representative role with Wireless Vision would be a perfect fit for you. In this role, you will represent the T-Mobile brand and meet customers’...
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Parking Services Representative
8 hours ago
Juneau, Alaska, United States University of Alaska Full timeParking Services Assistant Job DescriptionJob Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Parking Services Assistant. This role is responsible for providing exceptional customer service and support to our parking customers.Key Responsibilities:Provide superior customer service to parking customers, resolving...
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Sales Representative
4 weeks ago
Juneau, United States Direct Demo Full timeJob DescriptionJob DescriptionWE ARE CURRENTLY HIRING FOR THE JUNEAU COSTCO LOCATION!Seeking positive, energetic, and sales-focused professionals who can be passionate brand ambassadors! This is a fantastic opportunity selling nutritional supplements made by Qunol & Zena. We also have a brand new Super Greens product in Costco!Are you highly motivated by...
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Crew Member
3 weeks ago
Juneau, Alaska, United States Sonic Full timePosition: Restaurant Team MemberCompany: Great American Hospitality, LLC, a Sonic franchiseeLocation: [Not provided]Job Description:Fun. Flexible hours. Great pay. Fantastic people. Professional fulfillment. That uniquely cool SONIC uniform.Like a Grilled Chicken Wrap, the SONIC Drive-In Restaurant Team Member position is a savory plethora of food service...
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Solar Sales Representative
9 hours ago
Juneau, Alaska, United States Sunrun Full timeAbout the RoleSunrun is a leading provider of solar energy solutions, and we're seeking a highly motivated and results-driven Solar Sales Representative to join our team. As a key member of our sales team, you will be responsible for generating new business leads and presenting our solar products and services to potential customers.Key...
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Customer Service Rep
3 months ago
Juneau, United States Domino's Pizza LLC Full timeCustomer Service Representative. ABOUT THE POSITION - You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to mak Customer Service, Service, Team Member, Restaurant, Retail, Customer
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Account Associate
1 month ago
Juneau, United States Robin Lonas - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:Robin Lonas Agency is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As an agent team member with our agency, your...
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Retail Sales Representative
2 weeks ago
Juneau, Alaska, United States Batteries Plus Bulbs Full timeJoin Our Team as a Retail Sales Representative!Are you a motivated individual who excels in a lively retail atmosphere? Do you have a strong commitment to providing outstanding customer support? If this resonates with you, consider this full-time opportunity with our Batteries Plus Bulbs franchise.WHY WORK WITH US?Embark on a rewarding career with a...
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Guest Services Supervisor
2 weeks ago
Juneau, Alaska, United States Aviator Hotel Anchorage Full timeCurrent Job Openings: We are excited to announce opportunities within our team.Position: Guest Services Supervisor - The Aviator Hotel AnchorageOverview: As a Guest Services Supervisor, you will oversee and direct the daily functions of the front office at The Aviator Hotel Anchorage, ensuring compliance with corporate standards while delivering exceptional...
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Customer Engagement Sales Representative I
2 weeks ago
Juneau, Alaska, United States GCI Communication Corp Full timeAs a Customer Engagement Sales Representative I at GCI Communication Corp, you will play a pivotal role in transforming our customers into loyal advocates for our brand. Your daily interactions will showcase our cutting-edge technology, enhancing the way customers experience their lives, work, and leisure activities. Deliver exceptional service while...