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Patient Service Representative Senior

3 months ago

Lawrence, United States Greater Lawrence Family Health Center Full time

Title Patient Service Representative Senior Work Location HAVERHILL ST Description Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 600 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites in Lawrence, Methuen, and Haverhill and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) Senior Patient Service Representative. Senior Patient Service Representatives perform all functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services.

Must be able to don appropriate personal protective equipment (PPE).

Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.

Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.

Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.

Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.

Notify appropriate staff of patients arrival. Follow cancellation and rescheduling procedures.

Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.

Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)

Requirements High School diploma or GED certificate

Training in a Medical or Administrative field

Bilingual; Spanish and English

Computer knowledge

Excellent communication skills

Ability to work flexible hours, evenings, and weekend coverage

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.