Patient Service Representative
5 days ago
At the Greater Lawrence Family Health Center, we are seeking a highly skilled and bilingual Patient Service Representative to join our team.
The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail. As a Patient Service Representative, you will be responsible for ensuring that patients are prepared for their clinical visits, resolving any insurance or financial issues, and providing exceptional customer service.
Key Responsibilities:
- Perform patient registration functions, including confirmation of appointments, updating demographic information, and insurance verification.
- Answer incoming calls and respond to patient inquiries in a timely and professional manner.
- Collect co-pays and issue receipts, balancing payments against receipts at the end of each shift.
- Notify staff of patient arrivals and follow cancellation and rescheduling procedures.
- Resolve insurance issues to ensure patients have appropriate coverage for services.
- Assist patients with enrollment in available insurance plans.
Requirements:
- Bilingual in English and Spanish.
- High School diploma or equivalent.
- Training in a medical or administrative field.
- Computer knowledge and excellent communication skills.
- Ability to work flexible hours, including evenings and weekends.
We offer a great working environment, comprehensive benefits package, growth opportunities, and tuition reimbursement. If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.
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