Night Auditor
4 weeks ago
As a Night Auditor at Sonesta Hotels, you will be responsible for ensuring the accuracy of hotel revenues and expenses. This role requires strong analytical and problem-solving skills, as well as excellent communication and teamwork abilities.
Key Responsibilities
- Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy.
- Assist in the preparation of daily management and accounting reports.
- Complete and transmit daily management/accounting reports with supporting documentation.
- Prepare General Manager daily, weekly, and month-end reporting packs.
- Assist in the setup of complimentary breakfast service, including hot and cold food stations, juice, and coffee.
- Assist in the washing, drying, and folding of hotel laundry.
- Act as the security point of contact during various times in the shift.
- Communicate with the Operations Manager to resolve accounting discrepancies and request or provide information.
- Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program.
- Accurately process all cash and credit card transactions in accordance with established procedures.
- May book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates on changes.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control, and release guest safe-deposit boxes.
- Comply with federal, state, and local laws regarding health, safety, and alcohol services.
Requirements
- High School diploma or equivalent required.
- One year of previous hotel experience preferred.
- Previous background from the extended stay industry preferred.
- Reading and writing skills are utilized when compiling department records, guest registration, and reservation information.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, percentages, and variances preferred.
- Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Valid driver's license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting, or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
- Will be required to obtain a ServSafe certification.
- May be required to obtain a TIPS certification.
- Will be required to work mornings, evenings, weekends, and holidays.
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