Night Auditor

4 weeks ago


Wilmington, North Carolina, United States Sonesta Hotels Full time
Job Summary

As a Night Auditor at Sonesta Hotels, you will be responsible for ensuring the accuracy of hotel revenues and expenses. This role requires strong analytical and problem-solving skills, as well as excellent communication and teamwork abilities.

Key Responsibilities

  • Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy.
  • Assist in the preparation of daily management and accounting reports.
  • Complete and transmit daily management/accounting reports with supporting documentation.
  • Prepare General Manager daily, weekly, and month-end reporting packs.
  • Assist in the setup of complimentary breakfast service, including hot and cold food stations, juice, and coffee.
  • Assist in the washing, drying, and folding of hotel laundry.
  • Act as the security point of contact during various times in the shift.
  • Communicate with the Operations Manager to resolve accounting discrepancies and request or provide information.
  • Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program.
  • Accurately process all cash and credit card transactions in accordance with established procedures.
  • May book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates on changes.
  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control, and release guest safe-deposit boxes.
  • Comply with federal, state, and local laws regarding health, safety, and alcohol services.


Requirements

  • High School diploma or equivalent required.
  • One year of previous hotel experience preferred.
  • Previous background from the extended stay industry preferred.
  • Reading and writing skills are utilized when compiling department records, guest registration, and reservation information.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Valid driver's license required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting, or pulling items weighing up to 50 pounds.
  • Frequently handling objects and equipment.
  • Standing for extended periods of time.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Will be required to work mornings, evenings, weekends, and holidays.


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