Current jobs related to Senior Customer Success Manager - Little Ferry - Swooped

  • Senior Customer Success Manager

    2 weeks ago

    Little Ferry, New Jersey, United States Siteline Inc Full time

    Senior Customer Success Manager at Siteline IncJoin Siteline Inc as a Senior Customer Success Manager, where you will play a pivotal role in enhancing customer satisfaction and driving retention. This position offers the chance to influence key strategies and implement effective processes for growth.Key Responsibilities:Oversee the Customer Success team,...

  • Senior Customer Success Manager

    4 weeks ago

    Little Ferry, United States Trellix Full time

    Job Title: Senior Customer Success Manager Role Overview: The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer-centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix solutions and...

  • Customer Success Manager

    4 weeks ago

    Little Ferry, United States Altrata Full time

    The Client Success Manager is a core member of Altrata’s global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and deliver outstanding customer experience to our clients. We are looking for an energetic and passionate Client...

  • Customer Success Manager

    4 weeks ago

    Little Ferry, United States Philips Full time

    Job Title Customer Success Manager Job Description The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, respond to changing customer expectations, develop new opportunities, and deliver world-class customer experiences. This role ensures end-to-end orchestration of the customer success...

  • Customer Success Manager

    4 weeks ago

    Little Ferry, United States ForeScout Technologies Full time

    Description Who We Are We envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government...

  • Senior Customer Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States EnergyHub Full time

    About EnergyHub: EnergyHub is at the forefront of the smart energy revolution, empowering utilities and their customers to build a sustainable energy future. Our innovative platform enables consumers to transform their smart devices into virtual power plants, enhancing grid stability and promoting the use of renewable energy sources.Role Overview: As a...

  • Senior Customer Success Manager for Enterprise Clients

    2 weeks ago

    Little Ferry, New Jersey, United States Persefoni Full time

    Position: Customer Success ManagerCompany Overview: Persefoni stands at the forefront of the climate technology sector, committed to empowering organizations to become environmentally responsible and proactive.Our Vision: Equip organizations to assess, interpret, and diminish their Corporate Carbon Footprint through a comprehensive platform.Core...

  • Senior Customer Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States Persefoni Full time

    Position OverviewAs a pivotal member of our team, you will take on the role of a Customer Success Manager, dedicated to steering our clients through their journey towards environmental sustainability.Company IntroductionAt Persefoni, our mission is to empower organizations to become climate-conscious and proactive through the world's leading climate software...

  • Enterprise Customer Success Manager

    4 weeks ago

    Little Ferry, United States Persefoni Full time

    Customer Success Manager Company Introduction Our mission is to enable every organization to be climate conscious and positive with the world’s best climate software and data products. Persefoni is creating an all-in-one platform that allows organizations to measure, analyze, and reduce their Enterprise Carbon Footprint. Our goal is to provide our...

  • Customer Success Manager

    4 weeks ago

    Little Ferry, United States Litera Corp. Full time

    Job Description A Customer Success Manager (CSM) at Litera is responsible for partnering with our customers to deliver on expectations and drive successful outcomes. The CSM acts as a key stakeholder for our customers, serving as their advocate and is curious and passionate about guiding adoption, engaging end users, and leveraging data for insights. CSMs...

  • Customer Success Manager

    4 weeks ago

    Little Ferry, United States Varsity Tutors, a Nerdy Company Full time

    Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success Manager, you will play a pivotal role in...

  • Customer Success Manager

    4 weeks ago

    Little Ferry, United States NetWrix Full time

    Requisition #1568, Customer Success Manager Join the Winning Netwrix Team! About Us: We are a highly successful and rapidly growing technology company of over 900 dedicated professionals committed to making a difference in the world of data security. Organizations of all sizes utilize our products to protect their business-critical data and personal...

  • Customer Success Manager

    4 weeks ago

    Little Ferry, United States Lightforce Full time

    About LightForce At LightForce Orthodontics, we use advanced manufacturing technologies and proprietary CAD software to create the world’s best orthodontic treatment experience. We create 100% patient-matched orthodontic ceramic brackets designed from digital impressions with the goal of reducing treatment duration for patients and chair-time for...

  • Sr. Customer Success Manager

    4 weeks ago

    Little Ferry, United States CloudBees Full time

    About CloudBees CloudBees is powering the continuous economy by offering the world’s first end-to-end continuous software delivery management system (SDM). For millions of developers and product teams driving innovation for businesses large or small, SDM builds on continuous integration (CI) and continuous delivery (CD) to enable all functions and teams...

  • Customer Success Manager

    4 weeks ago

    Little Ferry, United States Zillow Full time

    About The Team Zillow Group’s acquisition of ShowingTime represents the next step forward in our shared dedication to integrate an improved showing process to benefit our customers, clients and the real estate industry as a whole. ShowingTime is the market leader in cutting-edge showing management, feedback, recruiting and analytics solutions for the...

  • Customer Success Manager, ACS

    4 weeks ago

    Little Ferry, United States Autodesk Full time

    Job Requisition ID # 24WD78352 Position Overview As a Customer Success Manager within the Emerging Business Customer Success organization, retaining and expanding our construction customers is one of our most important tasks. Within the Customer Success- Autodesk Construction Solutions (ACS) team, we understand that promoting adoption of our cloud solutions...

  • Lead Customer Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States Trellix Full time

    Job Title:Senior Customer Success ManagerRole Overview:The Senior Customer Success Manager plays a pivotal role in enhancing customer loyalty, facilitating the adoption, and ensuring the successful implementation of Trellix Solutions. This proactive and customer-focused professional must be adept at consulting with significant customer accounts, effectively...

  • Customer Success Account Manager

    1 month ago

    Little Ferry, United States Microsoft Corporation Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Chief Customer Success Officer

    2 weeks ago

    Little Ferry, New Jersey, United States Axios HQ Full time

    Key Responsibility: Axios HQ is a cutting-edge AI-driven platform designed to assist organizations in effectively planning, composing, and disseminating vital communications that enhance trust, transparency, and alignment.Importance of the Role: The Senior Vice President of Customer Success will be instrumental in propelling HQ's total revenue from $10...

  • Lead Manager for Customer Success Engineering

    2 weeks ago

    Little Ferry, New Jersey, United States UrbanFootprint Full time

    About UrbanFootprintEmbarking on a career journey with UrbanFootprint positions you at the forefront of transforming decision-making processes for organizations.UrbanFootprint specializes in Resilient Decision Intelligence, utilized by major players in energy, finance, government, consulting, and technology sectors across the United States. Our platform...

Senior Customer Success Manager

1 month ago

Little Ferry, United States Swooped Full time

About Our Client The hiring company aims to change lives, businesses, and nations through radical talent transformation in digital technologies. They offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Their rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. The hiring company is proud to be backed by respected investors and provides a powerful and differentiated solution inside of a total addressable market opportunity. The hiring company has more than 100 enterprise customers. What They Do The hiring company trains individuals globally for future careers and transforms talent for increased productivity and retention. They believe in creating a diverse, equitable and economically empowered world and do not discriminate on any basis. Job applicants are requested to complete a voluntary anonymous survey to measure diversity in gender and ethnic background among candidates and employees. The Enterprise team is responsible for helping companies, non-profits, and governments realize the power of the hiring company's training at scale. The selected candidate will help leading companies fulfill their societal impact objectives and empower their teams with training in the latest technologies so that they can develop powerful new products and services on a global scale. About The Role This role is an exciting one that will offer a mix of program management and client management. The role will be responsible for developing, managing, tracking, and ensuring the success of the hiring company's clients’ programs. One of the main value drivers is learner outcomes, and the ability to ensure that desired partner and learner outcomes are achieved, tracked, and communicated across key stakeholders. While the selected candidate doesn’t have to be a tech expert themselves, they are required to have knowledge about the tech job market and the skills demanded in it per country & region. The performance will be measured by how one manages existing relationships and coordinates with the hiring company’s various cross-functional teams including global student operations, the student experience team, sales team, Product and Content, and key leadership stakeholders. Responsibilities: Act as a program manager for large-scale programs with various entities, including government entities, semi-government entities, and enterprises. Be the client advocate internally, positioning asks and solutions thoughtfully and with data in order to improve the customers’ experience. Guide and coach customer executives, managers, and employees through a standardized approach. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates. Coach customers to be product experts and train their teams on the hiring company's methodologies so they become increasingly self-sufficient. Identify common customer challenges and actively suggest better solutions. Measure, analyze, and report on program impact outcomes while tracking against KPIs. Partner with the hiring company’s Sales team to help move prospect conversations forward and build trust and credibility via a consultative approach. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. Craft customer onboarding assets, adapt existing customer onboarding assets, and work with product marketing to refine existing and create new onboarding assets. Help drive customer references and case studies. Requirements: 5+ years of experience in a customer-facing customer success, account management, or strategic consulting organization. Software or education experience a benefit. Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment. Strong interpersonal skills and experience building internal and external relationships. Consistent track record of highly-professional customer service in a fast-paced, dynamic environment. Diplomacy, tact, and poise under pressure when working through customer issues. Compensation: While this is a remote role, applicants must be currently authorized to work in the United States of America on a full-time basis. The maximum base pay for this position is $114,753, and On Target commission at plan is $28,688. This role is also eligible to participate in the hiring company’s equity plan and will receive generous benefits effective day one of employment including unlimited PTO, 401K, reimbursement toward monthly internet and cell phone expenses, a monthly wellness stipend, up to $4k per year for external learningand development, and more Benefits: At the hiring company, they offer the flexibility of working from home. They also have in-person collaboration spaces in various locations and continue to build opportunities for team members to connect in person. Flexible working hours. Paid time off. Comprehensive medical insurance coverage for you and your dependents. Employee wellness resources and initiatives. Personalized career development. Unlimited access to the hiring company's Nanodegrees. #J-18808-Ljbffr