Customer Service Representative/ Order Entry
2 months ago
Join a global family-owned company with office/ production in 45+ countries that has been in business for 75 years. ACO products are designed and manufactured with the belief that the company positively impacts the use of one of earth's greatest resources, water. ACO is rooted with the team player spirit, encouraging self-development and growth, and promotes a safe and healthy work environment for all of its employees.
Who is ACO?
ACO. we care for water
A central theme to everything we do is products and technology that care for water - our system chain of 'collect, clean, hold, release' reflects this and our business constantly revolves around the care and management of water
What the role entails
- Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer's purchase order, generate and check order acknowledgements, email to customer.
- Answer questions for customers and outside sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs.
- Prepare Returned Goods Authorizations and Credit Requests.
- Process credit card payments
- Provide customer support through knowledge of our products and their applications.
- Respond to inbound sales calls.
- Maintain effective communication flow among customers (both internal and external to the company), management, and outside sales representatives.
- Prepare and follow up on quotations to customers.
- Follow-up on orders which require special handling, fabrication, or purchased parts by communicating/discussing with the appropriate/relevant parties' i.e. the Customer, ISR, ASM, OM.
EDUCATION and/or EXPERIENCE
- High school diploma or GED
- Two years of experience in Customer Service, with data entry or order taking work experience related in the following industries: construction, commercial, and manufacturing and 1-year business or related certificate from college or technical school is preferred, or equivalent combination of education and experience.
- Strong order entry skills
- Ability to use Windows Office programs.
- Keyboarding skills of 35 wpm.
- Professional phone manners.
Benefits include:
- Medical, Dental, Vision Coverage
- Short term/long term insurance, life insurance & more
- 401k with Employer match
- Sick time & Paid time off
- Up to 10 paid holidays a year
- Education & Growth opportunities
- Tuition reimbursement
- Comission structure
$20-25 per hour
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Mentor, Ohio, United States ACO, Inc. Full timeJob DescriptionA Customer Service Representative/Order Entry Specialist plays a vital role in the success of ACO, Inc. by ensuring accurate data entry and providing exceptional customer support.Key Responsibilities:Accurate data entry of all purchase orders, ensuring material and freight costs match customer purchase orders.Respond to customer inquiries...
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Mentor, Ohio, United States ACO Full timeWhy Work for ACO?As a global family-owned company with a 75-year history, ACO is committed to positively impacting the world's water resources. Our team is dedicated to self-development and growth, and we promote a safe and healthy work environment for all employees.Our MissionAt ACO, we care for water. Our products and technology are designed to collect,...
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Mentor, Ohio, United States ACO, Inc. Full timeAbout ACO, Inc.ACO, Inc. is a global family-owned company with a rich history of innovation and commitment to excellence. With a presence in over 45 countries, we have been serving the industry for over 75 years. Our mission is to provide high-quality products and services that positively impact the use of one of earth's greatest resources, water.Job...
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