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Customer Service Specialist
2 months ago
Customer Service Specialist
Locations: OH - West Jefferson
Time type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: REQ-23989
Compensation Details:
$19.00
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). These values are important to us and represent our commitment to the company, our employees, and the Ace brand.
In addition to providing our employees a great culture, Ace also offers competitive benefits that address life’s necessities and perks, many of which expand and improve year after year, including:
Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents.
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year.
Dock to Driver Program: Ace will pay for your CDL License and Training.
Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities.
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts on Top Brands
Employee Assistance Program (EAP)
Adoption cost reimbursement
Identity theft protection
* Benefits are provided in compliance with applicable policies.
Job Description:
Customer Service Representative
What You’ll Do:
Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
Retrieves retailer information, stock status information, and status of purchase orders.
Follows up on inquiries by checking computer programs for delivery information.
Works closely with shipping and traffic departments regarding delivery status.
Checks with the credit department concerning credit status of retailers upon receipt of rush orders.
Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit adjustments.
Prepares paperwork for the accounting department for credits and debits.
Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits.
Ace Hardware is committed to promoting and maintaining a safe, healthy, and injury-free environment for all team members. This is our number one priority, and we will support programs and initiatives that focus on this commitment.
What you need to succeed:
Be a safety champion by promoting a safe and productive workplace.
Be an active participant in contributing to a successful safety culture in the facility.
Minimum high school diploma required. Some college education is preferred.
Minimum of 2 years customer service experience.
Excellent phone skills including professional phone presence.
Superb problem-solving skills with the ability to interact with anxious customers.
Excellent computer skills. Prefer experience with SAP, AS400, Microsoft Word, and Excel.
Ability to work in a warehouse environment when researching discrepancies.
Please note: This is a first shift opportunity, Sunday - Thursday schedule.
Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities.
Disclaimer
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience.
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