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Customer Service Representative

2 months ago

Charleston, United States IMC Logistics Full time

Position Overview: Communicate customer delivery needs and appointment dates/times, quote rates to customers, and relate service requirements to dispatchers. Important Job Functions: Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules, and informing dispatch. Enters all orders into the computer for dispatch – technical lines require specialized training, experience, or knowledge of the transportation industry. Ensures rail billing is in place before containers are delivered to the railroad and, if necessary, ensures in-bond documentation is properly validated with US customs. Verifies bookings are released at depots for export moves and traces import containers on the rail to confirm delivery is made by the last free day. Prepares customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status. Notifies Cargo Specialist Supervisor/management of all service failures. Proposes and implements solutions to improve overall customer service. Creates and updates location profiles in the computer system. Works as dispatcher as volume/vacation schedule dictates. Other projects as assigned by management. Other Job Functions: Assist with Dispatch whenever necessary. Coachable and willing to learn all divisions. Work towards improving vendor relations. Requirements: Industry knowledge – port and rail operations, US Customs, trucking industry. Other Skills/Abilities: Exceptional communication and organizational skills. Data entry skills. Must be innovative. Email and general office duties. #J-18808-Ljbffr