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Infrastructure and Services Manager
2 months ago
About the role and where you will be working:
The Infrastructure and Support Manager will oversee the design, implementation, and maintenance of the organisation’s technology infrastructure and support services in alignment with organisational objectives. This pivotal role involves leading a team, ensuring the reliability and performance of technology systems, including a proactive customer service mindset and approach.
This role is located in our Central Office in Rivervale and is a permanent full-time position working 76 hours per fortnight.
We’ll also be asking you to:
Oversee and manage the installation, configuration, and maintenance of servers, networks, and storage systems including the technology support functions.
Oversee and manage cloud infrastructure services and support.
Ensure high availability and disaster recovery plans are in place and tested regularly.
Design, implement, and manage robust network architectures.
Oversee network security measures to protect data, systems, and networks from potential threats.
Ensure the team provides proactive customer service in their communications and action to support services in a positive fashion.
Oversee and manage security protocols and policies, ensuring compliance with regulatory requirements.
Prepare regular reports on infrastructure performance and improvement initiatives.
Ensure the delivery of infrastructure that is responsive to different services needs including remote and in-field operations and services to consumers.
Foster and actively contribute to a culture of continual improvement and make a lasting positive impact on the organisation, its people, and the communities we serve.
Effectively manage compliance requirements for your team, ensuring documentation is up to date and uploaded to the Employee Self Service (ESS) software in a timely manner.
Guide and mentor employees on the importance of adhering to safety protocols and provide opportunities for employees to receive relevant and up-to-date training and instruction.
Model safe behavior and drive improvement by leveraging resources, providing coaching and documenting safety outcomes with team members.
To be considered for the role, you will need:
Previous experience in a leadership or supervisory position and in the delivery of proactive customer service.
A track record of delivering results in a fast-paced IT environment.
Expertise in technology roadmap planning and project management.
In-depth knowledge of IT infrastructure, including networks, servers, storage, cloud, and virtualization technologies.
An understanding of infrastructure design principles and best practices.
Knowledge of system monitoring, performance tuning, and capacity planning.
Previous experience in implementing and maintaining backup, disaster recovery, and business continuity planning, testing, and processes.
Demonstrated understanding of network security, firewalls, VPNs, and intrusion detection/prevention systems.
In-depth knowledge of ITSM and ITIL frameworks (V3 or V4).
Demonstrated ability to follow risk management strategies, identify and report hazards, and adhere to work health and safety policies and procedures.
Ability to drive change and business improvements in collaboration with key stakeholders.
Proven skill in managing small to medium-sized Technology projects to deliver required results.
Well-developed budgeting and financial management skills.
Working with us:
At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:
Corporate Health Insurance with HBF.
Free employee assistance program.
A diverse range of services which allows professional development and growth.
Annual leave starting at 4 weeks.
Carers/personal leave.
Service Awards for long-standing employees.
Flexible working environment.
How to apply:
To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience/suitability.
Kindly note, if your application progresses to an interview, we’ll be asking for:
National Police Clearance - current within 6 months (or evidence of application).
Immunization record (Flu & COVID-19).
Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.
For more information on the services we provide, visit: scrosswa.org.au
About us:
Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organization contributing to social, health, and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care, and accommodation needs of our aging population and those living with mental illness.
Our dedicated and passionate team of around 900 employees and 130 volunteers deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing, and home care portfolio.
Our promise to our clients, residents, and each other is to enable extraordinary because we;
Listen, Act ,
Do not give up, Work as one.
Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care (WA) Inc. Group.
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