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Director, Global Sales

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New York, United States Mandarin Oriental Hotel Group Full time
Director, Global Sales

Position: Director, Global Sales (Full time #539787)
Property / Office: Corporate Office, New York
Location: New York, NY, United States

Key Account Management and Strategic Planning (50%):

  • Achieve and exceed sales revenue for target account list to include leisure FIT and specialty groups via client engagement, prospecting initiatives, trade show participation, road show management and sales strategy development.
  • Solicit business opportunities to drive incremental growth optimizing ADR and increased revenue performance. Knowledge of top advisors and key influencers while supporting and enhancing relationships with strategic MOHG partners.
  • Manages a portfolio of top accounts in line with NAL - Named Account List. Evaluates, develops, and implements key account plans on a bi- annual basis.
  • Manage major tradeshow attendance and play a leading role in MOHG hotel roadshows and client events.
  • Ability to understand, analyze and interpret data related to Hotelligence, STR, CRM and financial reports.
  • Strategically supports allocated regional cluster of hotels through participation in performance calls, pre-opening calls, internal and owner business reviews, regional revenue/sales calls, market intel reports and on property/virtual on-boarding and mentoring calls where needed
  • Maintains good working relationships within all MOHG hotels and Head Office, ensuring prompt, informative replies to enquiries, quality lead generation and to provide thorough details on qualified accounts.
  • Identifies new business opportunities within existing/potential accounts in region, drives cross-selling and upselling initiatives.
  • Prepare bi annual segment insight report identifying and sharing latest market trends, best practices, competitor activity, and client feedback
Sales Leadership and Development (30%)
  • Support hotel and regional sales team members to drive and maximise working relationships with selected key and incubation accounts to exceed annual targets
  • Ongoing development of self and others through coaching, mentoring and annual PDP
  • Support the preparation of the annual departmental P&L and manage in line with budget
  • Complete and manage individual BSCs in line with Global Sales strategy and guidelines inclusive of annual account list review.
Sales and Business Development (20%):
  • Develop strong business relationships within territory by understanding account needs, addressing sales priorities and requirements driving engagement and bookings based on sales strategies, tools and systems.
  • Develops and deliver compelling sales presentations to key decision-makers and stakeholders.
  • Initiates and escorts targeted educationals
  • Plans, manages and participates in annual Global Sales events for the region
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
  • Interpersonal Savvy - relates well to all kinds of people up, down, laterally, inside and outside the organization; builds appropriate rapport, builds constructive and effective relationships; uses diplomacy and tact.
  • Strong negotiation and communication skills, with the ability to build and maintain relationships with key stakeholders.
  • Strong experience building & maintaining C-Level agency and client relationships.
  • Presentation skills at senior management and C-Level.
  • Bachelor's degree required preferably in Hotel Management, Business Administrations, Marketing.
  • 7+ years' experience working in hotels, travel trade or similar fast-paced industry.
  • 2+ years' experience of building and leading sales teams.
  • Proven track record of over achievement against ambitious revenue and growth goals
  • Expert in The Americas Travel Industry Segment with string established relationships.


Advertised: 28 Jun 2024 Eastern Daylight Time
Applications close: