Dispute Customer Service Associate
2 months ago
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Pay: $18.00 per hour
Work Hours: Mon-Fri; 8:00 AM to 5:00 PM
Summary: The primary responsibility is to take incoming dispute calls. Aided by analysis during certain periods of the day, the Customer Service Rep (CSR) is the front line for incoming dispute calls from Merchant (business customers) at all times. The CSR is knowledgeable on general dispute rules and processes. The CSR will answer Merchant's questions and deliver concise, case specific advice - escalating calls that surpass their expertise.
The Customer Service Rep processes certain Merchant responses and review cases for technical opportunities to represent cases.
Duties and responsibilities
- Front line for incoming dispute calls
- Respond to merchant emails and voicemails.
- Process merchant responses to retrieval requests and EMV chargebacks.
- Review retrievals about to expire and reach out to merchants as directed.
- Meet departmental productivity and quality standards.
- High School Graduate.
- Proficient with Excel and Word; G-Suite is a plus
- 2+ years experience with related processes and systems
- Excellent soft skills, including a keen technique in diffusing unhappy callers
- Detail oriented and analytical
- Self-driven and disciplined
- Team-oriented
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
-
Dispute Resolution Specialist
1 month ago
Jeffersonville, Indiana, United States Global Payments Full timeDispute Customer Service AssociateAt Global Payments, we're committed to delivering best-in-class payment technology and software solutions. As a Dispute Customer Service Associate, you'll play a critical role in helping our merchants resolve disputes in a timely and efficient manner.Key Responsibilities:Respond to merchant inquiries and provide concise,...
-
Dispute Resolution Specialist
2 weeks ago
Jeffersonville, Indiana, United States Global Payments Full timeDispute Customer Service AssociateCompensation:$18.00 per hourWork Schedule:Monday to Friday, 8:00 AM to 5:00 PMKey Responsibilities:Respond to incoming customer disputes in a professional and courteous manner.Utilize analysis and guidance to resolve customer issues efficiently.Provide exceptional customer service, ensuring customer satisfaction and...
-
Dispute Resolution Specialist
1 week ago
Jeffersonville, Indiana, United States Global Payments Full timePay: $18.00 per hourWork Hours:Mon-Fri; 8:00 AM to 5:00 PM Key Responsibilities:Respond to incoming dispute calls, providing timely and effective resolutions.Collaborate with analysis teams to ensure accurate and efficient dispute resolution.Communicate with customers to understand their concerns and provide solutions.What You'll Need:Excellent communication...
-
Customer Service Associate
2 weeks ago
Jeffersonville, Ohio, United States Family Dollar Full timeCustomer Service Representative Job DescriptionAt Family Dollar, we are seeking a Customer Service Representative to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Provide excellent customer service by greeting customers, answering...
-
Customer Service Associate
2 weeks ago
Jeffersonville, Indiana, United States State Farm Insurance Full timeJob Summary:As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your primary goal will be to assist customers with their insurance needs, ensuring that they receive accurate and timely information regarding our products and services.Key Responsibilities:• Assist...
-
Customer Service Associate
1 week ago
Jeffersonville, Georgia, United States Family Dollar Full timeCustomer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include:Main Responsibilities:Providing assistance to customers in selecting merchandise and answering questions...
-
Support Associate
2 weeks ago
Jeffersonville, Indiana, United States Chico's FAS Full timeJob Title: Support AssociateJob Summary:The Support Associate is a vital member of our sales team, responsible for providing exceptional customer service and supporting the sales floor operations. This role requires a strong focus on customer satisfaction, merchandise handling, and stockroom organization.Key Responsibilities:Process merchandise, ensuring...
-
Retail Sales Associate
2 weeks ago
Jeffersonville, Indiana, United States Rural King Full timeRural King Job OpportunityWe are seeking a skilled and friendly Cashier to join our team at Rural King. As a key member of our sales floor, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and executing cash management policies accurately.Key Responsibilities:Provide warm and welcoming...
-
Customer Service Representative
2 weeks ago
Jeffersonville, Indiana, United States Walgreens Full timeJob Summary:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers. Additionally, you will...
-
Rural Carrier Associate
2 weeks ago
Jeffersonville, Indiana, United States US Postal Service Full timeJob Summary: As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a designated rural route. This role requires strong communication and customer service skills, as well as the ability to work independently and efficiently.Key Responsibilities:Deliver mail and packages to...
-
Customer Service Representative
2 weeks ago
Jeffersonville, Indiana, United States Integral Hospitality Full timeJob DescriptionAt Fairfield Inn & Suites, we are seeking a skilled Guest Service Agent / Front Desk Associate to provide exceptional customer service and ensure a positive experience for our guests.Key Responsibilities: Greet and register guests, handling all phases of their stay Provide excellent customer service, responding to guest inquiries and resolving...
-
Sales Associate
1 week ago
Jeffersonville, Ohio, United States Chico's Full timeJob Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth.Key Responsibilities:Customer Experience: Model and promote the Most...
-
Sales Associate
2 weeks ago
Jeffersonville, Ohio, United States Chico's Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a visually appealing store environment.Key ResponsibilitiesProvide outstanding customer service, ensuring a positive...
-
Rural Carrier Associate
1 week ago
Jeffersonville, Kentucky, United States US Postal Service Full timeJob Summary: As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a prescribed rural route. This role requires a reliable and customer-focused individual who can provide excellent service to our customers.Key Responsibilities:Deliver mail and packages to customers along a rural...
-
Sales Associate
1 week ago
Jeffersonville, Ohio, United States Chico's FAS Full timeJob Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a visually appealing store environment.Key Responsibilities:Customer Experience: Model and promote the Most Amazing...
-
Customer Service Representative
2 weeks ago
Jeffersonville, Indiana, United States Sherwin-Williams Full timeJob DescriptionThis role is crucial to the success of our retail stores. As a Customer Service Representative, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will also be responsible for promptly resolving any customer concerns...
-
Customer Service Representative
1 month ago
Jeffersonville, Indiana, United States Saddle Creek Logistics Services Full timeCustomer Service RepresentativeThe Customer Service Representative plays a vital role in ensuring customer satisfaction by providing high-quality, professional service. As a liaison between the customer and Saddle Creek Logistics Services, this individual is responsible for assisting customers with all issues and answering questions in a timely and effective...
-
Customer Service Liaison
1 week ago
Jeffersonville, Indiana, United States Saddle Creek Logistics Services Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Saddle Creek Logistics Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, acting as a liaison between the customer and our company, and assisting customers with all issues.Key...
-
Customer Service Representative
2 weeks ago
Jeffersonville, Indiana, United States Domino's Pizza LLC Full timeCustomer Service RepresentativeDomino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving any issues that...
-
Customer Service Liaison
2 months ago
Jeffersonville, Indiana, United States Saddle Creek Logistics Services Full timeCustomer Service Representative RoleThe Customer Service Representative is a key member of our team at Saddle Creek Logistics Services, responsible for delivering exceptional customer experiences. As a liaison between our customers and our organization, you will be the primary point of contact for all customer inquiries and issues.Key...