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Tenant Services Coordinator

3 months ago

Houston, United States Transwestern Full time

Transwestern Real Estate Services adds value for investors, owners and occupiers of all commercial property types through comprehensive solutions grounded in sound market intelligence. Part of the Transwestern companies, the firm applies a consultative approach to Agency Leasing, Asset Services, Occupier Solutions, Capital Markets and Research & Investment Analytics.Our firm's award-winning culture and reputation for exceptional service are built on a common purpose - Empowering Good People to do Extraordinary Things Together. This unique approach, reinforced by the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence, create value for our team members and clients every day.The Tenant Services Coordinator is responsible for working directly with the Property Managers, to assist with handling monthly reporting, budgeting, responding to tenant inquiries, and drafting tenant notices and correspondence. The Tenant Services Coordinator will support the property manager with the preparation of monthly operating reports and client deliverables, tenant billings, collection of rent and processing of property payables.It is the responsibility of the Tenant Services Coordinator not only to exhibit legendary customer service when communicating with tenants, prospective tenants, owners, and vendors but to focus on productivity and results.ESSENTIAL JOB FUNCTIONS:Provide full administrative support for the property management office including phone support, typing, reports, filing and distribution of correspondence and related administrative functions.Schedule and coordinate frequent tenant meetings and building special events/activations.Administer vendor and utility supplier account setup and ongoing maintenance.Assist in lease administration activities and maintain lease and property files.Track and file all service and construction contracts and insurance certificates. Maintain follow-up system for expiration.Promote and foster positive relationships with tenants and owner.Assist Property Manager or Assistant Property Manager with initiating late payment calls as required.Interface with tenants and vendors in daily operations of the building.Provide administrative support for capital and tenant improvement projects including the preparation and coordination of bid proposals, service contract and approve invoices.Initiate and execute day-to-day operational procedures including interacting with engineers, security, janitors and other building staff.Maintain current certificates of insurance for all vendors; ensure coverage complies with requirements.Track and maintain Energy Star benchmarking data so information is current and accurate.Respond positively and promptly to standard building requests.Provide accounts receivable support including posting cash receipts, tenant bill backs, AR status reports, etc.Provide accounts payable support which includes coding invoices, composing expense reports, posting AP reports, vendor on-boarding, etc.Review other A/P and A/R applications as required by Property Manager.Additional duties or projects as assigned by the Property Manager or Assistant Property Manager.POSITION REQUIREMENTS:A bachelor's degree, preferred.A minimum of 2 years of property management experience, preferably in commercial /Class A Office management.Must have intermediate to advanced MS 365 Word, Excel and Outlook proficiencies.Angus and accounting software such as MRI, Yardi or CTI proficiency preferred.Ability to keep information strictly confidential.Strong desire to succeed in an entrepreneurial environment.Must be able to handle multiple projects, changing priorities and a continually heavy workload.Exceptional oral and written communication skills.Strong customer service orientation.WORK SHIFTLOCATIONHouston, TXWe Are TranswesternTranswestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace diversity, equity and inclusion - not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone. Transwestern offers an exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(K) plan. Transwestern is an Equal Opportunity Employer.Third Party Agencies/VendorsTranswestern recognizes the valued service provided by its recruitment agencies and as such have a Preferred Supplier List, which whom terms of business have been agreed. Only suppliers who have signed these terms can engage with Transwestern and its Family of Companies. If you are interested in becoming a Preferred Supplier vendor, we invite you to email us only at recruittw@transwestern.com. Please provide relevant information about your agency, and our dedicated team will carefully review and approve your submission. We will reach out if we find that there is a potential match and interest in adding your agency to our preapproved recruiting vendors list. Agreements obtained outside of this formal process will not be recognized and will be deemed invalid. We appreciate your understanding and cooperation in adhering to this established procedure. Thank you in advance.