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Tenant Account Manager

2 months ago

Houston, Texas, United States Whitestone REIT Full time
About Whitestone REIT

We are a dynamic and collaborative team in the Commercial Real Estate industry, offering an engaging work atmosphere and a platform for professional development.

Role Overview

We are seeking a skilled Commercial Collections Specialist to manage tenant accounts and handle collections processes. The ideal candidate will have a minimum of two years of experience in communicating with tenants about overdue payments and resolving billing issues through meticulous research and diligence.

Key Responsibilities
  • Conduct collections calls for all past-due balances.
  • Collaborate with the legal team to prepare notices, promissory notes, and other legal documents related to overdue rent.
  • Oversee and monitor tenant accounts, ranging from national tenants to small entrepreneurial businesses.
  • Handle inbound and outbound calls to discuss outstanding balances, insufficient funds, or returned checks.
  • Review and reconcile tenant ledgers and accounts, including rent and triple net charges.
  • Resolve disputes by coordinating with tenants, property management, and the accounting team.
  • Prepare and present weekly and monthly updates and status reports on outstanding delinquencies.
  • Perform other duties as assigned.
Qualifications
  • At least 2 years of experience in Accounts Receivable or Collections.
  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and analytical abilities.
  • Ability to prioritize and multitask in a high-volume, fast-paced environment.
  • Commercial Real Estate experience is a plus.
  • Associate degree required; Bachelor's degree preferred.
  • Experience with Yardi and Skip Tracing – LexisNexis is a plus.
What We Offer

If you're a proactive individual who thrives in a challenging environment and is eager to contribute to a leading team in Commercial Real Estate, we'd love to hear from you.