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Process Improvement Specialist, Process Improvement Specialist, MFN RCX
2 months ago
Process Improvement Specialist, Process Improvement Specialist, MFN RCX
At Amazon Worldwide Returns & ReCommerce (WW R&R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WW R&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. We are looking for a skilled Process Improvement Specialist to be a part of the Seller-Fulfilled Returns team. In this role, you will be working with product managers, software developers, program managers, and operational partners to improve the seller-fulfilled return experience. As a Process Improvement Specialist, you will champion global Amazon processes, identify improvement opportunities, and drive the change management, testing, and content creation for new seller-fulfilled return products worldwide. The ideal candidate has strong business acumen, the ability to communicate with stakeholders on multiple levels, demonstrate ownership, and will be comfortable with ambiguity while working in a fast-paced and dynamic environment.
Minimum Requirements:
2+ years’ experience in Program or Project Management
Experience with MS Outlook, Excel, and Word
Strong Written and Verbal Communication Skills
A self-starter who possesses intellectual curiosity; proven track record to deep dive, root cause, and drive business improvements with the customer in mind
Proven ability to drive decisions through data and analytics, utilizing tools such as SQL, Tableau, and Excel
Preferred Qualifications:
2+ years of Supply Chain, Operations, and/or Return Operations experience
QA Testing Experience
Ability to be a big picture thinker, strategist, and long-term planner
Ability to organize, prioritize and manage multiple projects and tasks
Experience and success at leading cross-functional programs or projects
Proven ability to influence and lead without direct management authority
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Amazon's Disability Accommodation Page .
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,200/year in our lowest geographic market up to $150,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
Amazon's Employee Benefits Page . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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