End User Support Specialist
2 weeks ago
**End User Support Specialist**
at Magnetar Evanston, IL **Position Overview**
The successful employee will be working with our IT Help Desk staff to support all teams across the business, responding to IT requests and assisting with other necessary projects.
**Responsibilities**
* Tier 1 response to IT break/fix requests via email, phone, chat, or in-person
* Track request progress via our Zendesk ticketing system
* Deploy and repair equipment as needed: monitors, desktops, laptops, mobile phones, desk phones, conference room components
* Document processes to Knowledge Base
* Escalate issues to engineering team members and/or vendor support
* Provide support for the following key areas:
+ Hardware support break/fix hard drives, video cards, nic cards, adding/upgrading hardware and troubleshooting and replacing failed hardware.
+ Experience with networking basics - Ability to use Windows tools to resolve/troubleshoot networking issues (nslookup, ping, tracert, etc.) Network cabling (patch panels, network switches)
+ OS Imaging workstations and laptops (Microsoft WDS knowledge a plus), bios upgrades bluescreen troubleshooting
+ Experience with troubleshooting printers, toner replacement, paper jam/fill, scanning configuration
+ Financial Software knowledge a plus - working with Bloomberg, Matlab, Trading Applications
+ Working knowledge of MS Excel, able to troubleshoot crashes, corrupt files, broken formulas. Additionally troubleshooting Microsoft excel add-ins
+ Microsoft related products: Active Directory (group memberships, password resets and creating users) Exchange, SharePoint, and MS Office suite (2013, o365), Various Azure Resources/Tools
+ Remote access solutions: VPN software, Citrix Xen, VMWare Horizon, Azure Virtual Desktop
+ Network and local printing (paper jam/fill, toner change, scanning to email or folder)
+ Audio and video conferencing: Zoom & Microsoft Teams
+ Mobile phone support: Apple iPhone (backup, restore and icloud) email app, Microsoft Intune & Microsoft Authenticator
**Qualifications**
* Excellent communication skills
* Strong customer service mentality and listening skills
* Ability to communicate technical terms in non-technical language
* Knowledge of mobile technologies, iPhone OS, network/printing technologies and Microsoft products including Windows 10 and Microsoft Office
* Availability to be "on call" on a rotational basis (weekday nights and Saturday/Sundays)
* At least 1-2 years of relevant work experience is preferred
Magnetar Capital is a leading alternative asset manager with over $14 billion under management as of March 2021. We are conveniently headquartered in downtown Evanston, steps from public transportation and the lakefront. We operate two additional offices across the U.S. and UK, located in Houston and London.
When you join Magnetar, you will work alongside individuals who are among the best in the business at what they do. We attract highly skilled, dedicated professionals who enjoy working across practices and executing innovative ideas.
Our culture is based on the core values of insight, integrity and passion. We have an intense level of intellectual curiosity, a profound passion for our work and care deeply about delivering results for the Firm and for each other. These qualities drive everything we do.
We seek to generate consistent performance across a variety of market conditions by identifying differentiated investment ideas that we believe can be developed into scalable businesses. We invest across three core pillars: Alternative Credit & Fixed Income, Energy & Infrastructure and Systematic Investing.
We know how important healthy choices are to our employees. We offer an onsite gym in our Evanston office (and subsidized memberships for other office locations), kitchens with healthy snacks, and health-conscious, catered lunches daily at no cost to our employees.
Magnetar employees are passionate about philanthropy and there are plenty of ways for employees to give back through the Magnetar Capital Foundation (a nonprofit focusing on increasing access to financial education programs in high schools), organized volunteer efforts, and our company matching contributions program. Employees also receive one Community Day per year to volunteer at a cause of their choosing. To further enrich our work environment, we also organize extracurricular activities, including our running club and bowling teams, as well as company-sponsored social events for employees and families.
We hope youll consider joining us as you explore careers at Magnetar
For further information, visit .
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