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Administrative Support Specialist

2 months ago

Evanston, Illinois, United States The Boyd Group Full time
Job Description:

The Customer Service Representative is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team.

Key Responsibilities:
  • Ensure consistent execution of our customer service plan.
  • Schedule appointments for vehicle repair using our repair management system.
  • Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation.
  • Prepare repair orders and quality control checklists.
  • Record all communication with customers or insurance partners during the repair process.
  • Confirm car rental information and update our repair management system.
  • Manage our automated rental management system.
Requirements:
  • High School Diploma or equivalent.
  • Minimum 1 year experience in a similar role.
  • Preferred: 1 year in an auto body or similar work environment.
Skills and Abilities:
  • Ability to function well in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Knowledge of general office equipment and basic computer skills.
Benefits:
  • Competitive pay plans.
  • Medical, prescription drug, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Employer-paid short-term disability and life insurance.
  • Paid vacation and holidays.
  • Continuing education opportunities.