Front Desk Customer Service Coordinator

2 months ago

Salt Lake City, United States Alsco External Full time
Classification

Non-Exempt

Wage Range

$19-$21

About Us

We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We're seeking driven professionals with the ambition to grow within our company. We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits

Our full-time employees enjoy:

•Medical, Dental, Vision, FHSA/HSA

•Life Insurance, Disability Insurance

•401(k) Plan with Company Match

•Paid Time Off, Sick Time, Paid Holidays

•Free VASA Fitness Membership and On-site Fitness Facility

•Free Wellness Coaching

•UTA Transit Pass (Heavily Subsidized)

•Learning & Development Opportunities

•Inclusive and Diverse Team Environment

Job Summary

The Front Desk/Administrative Customer Service Coordinator is the first point of contact at Alsco Uniforms' corporate office. This position provides exceptional service by receiving customer inquiries via phone and email. The Front Desk/Administrative Customer Service Coordinator will direct customers to the appropriate department or location. This position is located in Salt Lake City, UT and reports to the General Manager - Building and Administrative Services. This is a fully in office position.

Essential Functions

•Greet all guests and employees on entrance to the facility.

•Receive phone calls and screen customer inquiries. Direct callers to correct department or Alsco Uniforms branch location.

•Work with branch employees to troubleshoot customer concerns.

•Document customer calls with a description of the concerns and steps taken to resolve concerns.

•Follow-up with customers to ensure their concerns have been resolved.

•Assist the accounting department with data entry and accounts payable review as needed.

•Back-up to the administrative assistant role and mailroom.

Additional Functions

•General office support as needed including maintaining files, data entry, ordering supplies, emailing invoices to customers, and other clerical duties.

•Perform other duties as assigned.

Qualifications

•Exceptional telephone skills demonstrating excellence in professionalism, patience, and listening.

•Exceptional internal and external customer service and relationship building skills.

•Be a team player while still working independently and under minimal supervision.

•Effective time management and organizational skills with the ability to multi-task.

•Computer skills including keyboarding, 10-key, and MS Office.

•Excellent verbal and written communication skills in English. Communication skills in Spanish is a plus.

Education

•High school diploma or equivalent.

•1-2 years of reception or customer service experience preferred.

Typical Environmental Conditions: Indoor office environment.

Travel Requirements: Minimal travel by car or plane for training opportunities.

Physical Requirements

•Physical demands and requirements for the shift consist of sitting for long periods, typing, walking, standing, hearing, seeing, and occasionally lifting up to 25 pounds.

•Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threats to self or others.

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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