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Hotel Front Desk Supervisor

2 months ago

Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full time

Were looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today Responsibilities: Handle the front desk budget and order office supplies as needed Generate occupancy reports and compile financial information for the general manager Supervise current front desk staff and hire and train new staff to make sure theyre providing excellent customer service and implementing hotel policies Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints Lead operations at the front desk and make sure guests have an exceptional stay Qualifications: 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry Have superb communication skills, management skills, and multitasking skills 1 year of previous experience working in the hospitality industry High school diploma or equivalent certification required (GED) Experience with MS office and bookkeeping skills desired Compensation: $15 - $17 hourly