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Front Desk Coordinator

2 months ago


San Francisco, United States Empower Gym Full time

Job Description

We are seeking friendly, energetic, and service-oriented individuals who are passionate about fitness and boxing to join our team. It is crucial that all of our coordinators are organized, efficient, helpful, and well-versed in all of our fitness offerings and business. We want every aspect of the Form experience to be enjoyable, and that starts with our Front Desk Coordinators because you will be the first face clients see when they enter one of our studios.

Responsibilities:

Provide top-notch customer service and hospitality to clients Provide support to the Form instructors to ensure a successful class check-in process Keep the studio tidy and clean Have a positive attitude and take initiative Become fluent in our CRM system and assist with the training and coaching of new hires for the front desk staff team Maintain product knowledge for all studio retail operations Maintain the distinct Form aesthetic, appearance, atmosphere, and culture Requirements:

Must have customer service experience Must have a positive, can-do attitude Must have the ability to prioritize and multi-task within a fast-paced environment Must be willing to initiate tasks and perform duties without direction Must have excellent communication skills and be able to work with a wide range of personalities Must have outstanding customer service and problem-solving skills Must have a friendly and professional phone and email etiquette Must have superior organizational skills Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability Physical Requirements:

Must be able to work in a fast-paced environment Must be able to kneel, bend, reach, climb, and stand for long durations of time Must be able to lift/carry a minimum of 30lbs Benefits:

Complimentary classes outside of work hours Competitive pay Potential to grow and learn with an expanding company

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