Fulfillment - Customer Service Specialist (Order to Remittance Specialist)

2 months ago

Salt Lake City, United States GE Healthcare Full time
Job Description Summary
The Order to Remittance Specialist is responsible for ensuring first class OTR processes and execution in order entry and systems, providing strong business partnership with ITPS and Sales and Responsible for Logistic (shipments and export)

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description
Essential Responsibilities
  • Ensure high quality OTR process (Order Entry, technical order classification, and financial order classification. Order management, invoicing)
  • Support sourcing and replenishment activities for order fulfilment of Purchase to Stock materials
  • Interface with all internal and external customers (ITPS, Marketing, Sales, Engineering, Supply chain...) to assure on time (SCOT) and high-quality order fulfilment.
  • Answer all questions and ensure correspondence with internal and external customers on all topics related to Order Management.
  • Manage credit and returns
  • Work in compliance with the documented quality system and report any anomalies
  • Production planning and control
  • Coordinate shipments with forwarder
  • Manage customer formalities
  • Perform logistics distribution duties
Required Qualifications
  • Bachelor's Degree from an accredited university/college or 3 years of operational logistics, import/export and/or customs experience
  • Ability to work effectively in a cross-functional, global team environment
  • Proficiency in Microsoft Excel. Must be very familiar with common formulas and tools
  • Experience with ERP systems (Oracles, SAP, etc.)
  • Excellent interpersonal skills
Desired Characteristics
  • Drives growth and innovation effectiveness through influence and collaborate across functions.
  • Minimum of
  • Solid communication and analytical skills, including experience with communicating with others from different counties and cultures.
  • Ability to energize, develop and build rapport at all levels within the organization
  • Proven ability to execute, multi-task, and deliver on commitments
  • Experience working in a compliant supply chain
  • Six Sigma Green Belt certified.
  • Oracle order management experience.
  • Oracle Inventory Experience


We expect all employees to live and breathe our behaviors, to act with humility and build trust, lead with transparency, deliver with focus, and drive ownership - always unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

#LI-SAM1

#LI-ONSITE

#LI-SLC

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

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