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Customer Service Representative

2 months ago

Marlborough, United States 24 Seven Talent Full time

Our client, a life sciences leader, is looking to bring on an Customer Service/Call Center representative, starting ASAP through January 2025. This role will be 100% onsite in Marlborough, MA.

This person MUST HAVE Experience:

  1. Salesforce/service max case experience
  2. Call center experience - heavier on emails with strong typing skills
  3. Experience with Microsoft office applications

Responsibilities/Qualifications:

  • Responds to customer verbal and/or written inquiries.
  • Records details about customer inquiries.
  • Helps resolve complicated customer complaints.
  • Coordinates and expedites customer inquiries to other departments for resolution. (3-5 years of experience)
  • Call Center Representative - acts as the primary contact between the customer and Service Support.
  • Responsible for placing/ answering telephone call inquiries and promoting an organization's products and services.

Required Qualifications:

  • Associate's degree or high school diploma/GED and 0-2 years of experience
  • Prior demonstrated experience working in a Customer service role.
  • Has knowledge of commonly-used concepts practices and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision.
  • Demonstrated analytical thinking/problem solving ability
  • Ability to think clearly and quickly and empathize in high-pressure situations
  • Tenacity & creativity in handling customer issues

If you are interested in and qualified for this role, please forward your resume today